Expensive Gaming Computer Crashing

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Chieftain

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Aug 11, 2015
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I built a new computer a couple months ago now and it works fine except one major problem to do with the display driver constantly crashing and recovering or completely crashing the computer. I have another computer which I swapped from, which was a high spec gaming computer and it ran no problem till the HDD died, so I took that as time to upgrade to what was the latest parts.

My new PC has the following specs:
i7 4790K (water cooled H100i)
16G 1888MHz ram
Z971-Plus motherboard
Nvidia EVGA 980 FTW Graphics card
1 SSD 125G (for OS)
1 SSD 500G (Games)
1 HDD 4T (storage)
HX1200i PSU

Originally I had a HX750i PSU in the computer and then I swapped it for the 1200 and that did seem to reduce the amount of times it occurred. I was running on windows 7 pro but have done a complete fresh install to windows 10. Since I swapped to windows 10 though it does not say if it is the drivers crashing or whatever it just black screens then I have to hard restart the computer. It happens mainly on games like GTA 5, Mech Warrior Online, Rocket League, Arma games etc. It did use to occur on Space Engineers but since the PSU upgrade that game has no longer had the issue. Once when I was playing MWO it actually crashed the display but the computer was still running and I was still able to talk to my friend etc. BTW all of this happens at no particular point or time etc. It is completely random when this happens as sometimes I can play these games for hours no problem, or other times it crashes in 2 minutes or anywhere above.

Things I have done to try and fix the problem:
Cleared and replaced all drivers, as following steps from Nvidia and EVGA.
I have checked the ram and put the old ram in from my other computer which was exactly the same but not low profile.
I even put in my old card which was a AMD 7970 which i know works no problem but in this computer, had the same issue.
Checked the temperature and power usage at all times including when the crashes happened. Everything was perfectly normally, nothing out of the ordinary.
Checked the BIOS to ensure all settings are correct.
Underclocked the card to see if that would stop it, but no luck.

Please any suggestions would be great.
 
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for me when a black screen comes up its a GPU related issue, as with artifact and random colored stripes on the screen.
try using 8GB ram, and then use the iGPU on the 4790K (this can be activated in the bios usually a setting under IGP)
 
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Well as I put I did actually put in my old GPU which had never had any problems before and it had the same issue. See I thought it might have been a Nvidia thing but my old GPU was a AMD 7970 but it still happened. So I dont think its a GPU issue because the AMD card I know works perfectly. Also I did the firestrike test 3 times back to back and had no problem what so ever.
 
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Yes that was a step I also took, I will double check to ensure that my BIOS is still the latest version, but I do remember using a USB to update that.
 
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So I just did another update to my BIOS to bring it to the very latest version, and just now while playing MechWarrior Online I had a crash again. Instead of crashing the computer ofline though, it did the situation where all display turns off but I could still talk to my friend and push buttons, as I did I could hear the windows error message noise.

Also I am using the Ram from my old computer now and those worked perfectly fine before and I did check them already and they displayed as fine. I have checked the speeds of the ram to the board and the BIOS, I have tried it on various settings with XMP on and off to see if that would change anything but it has not made any difference so it seems
 
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Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

this is what I got after a 100% completion

I went to where it said it was listed as you can read there and I found the text document, when I opened it, it was just filled with an incredible amount of text. So what parts am I looking for?
 
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Heya so I was curious to what the next step might be after the scan is complete? (see lower posts)
 
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Heya, sorry for the late reply, I was away with work.

So I completely wiped all my drives so that I could do a fresh install of windows 10. I made sure to download W10 to USB first of course. After I installed W10 I did sfc /scannow and it still cam up with

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

So I did a CHKDSK /F /R as you suggested over night and when I came back to it this morning it just started up as normal so I do not know what it did or found. Should there be a message or something from it?
I have tried to sort out the corrupt files in several ways now but for some reason it seems that no matter if I repair, reset or reinstall windows. It still says that there are corrupt files are there.
 
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Well I did a load of research and it is actually a problem that occurs with windows 8 and 10 atm. I did absolutely everything that I could read up on etc to fix it all even after the disk check and it always had the same error. That's with clean installs etc. As soon as I went back to windows 7 it had no more problems with the sfc/scannow.

Now I am trying to get all the drivers up and running but it has a problem (or so it says) with the network controller. I cannot get it to automatically find it online and the asus drivers on their site had nothing to sort out the network controller. PCI\VEN_14E4&DEV_43B1&SUBSYS_855C1043
I followed a video on youtube on how someone supposedly fixed this issue, and that driver I just listed is apparently the one I need but I am uncertain where to download it from. I am also curious, seeing as my internet is working fine, if I even need to fix the network controller as I did get the LAN driver no problem.
It does also have the SM bus controller driver marked as not installed which it too cannot find a driver online, any advice on that?
 
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So now that I have put windows 7 on im still getting crashes, and thats after the disk check too. Everything supposedly reads as fine but its crashing due to this:
Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Files that help describe the problem
WD-20151205-1801.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80112734E0
BCP2: FFFFF88004A21268
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

any ideas?
It says its a video hardware error, thing is I have done the firestrike test and that went through no problem. Also one of the things I did try before was I put my old GPU in (which I know isnt broken) and it still had the same issue. I was wondering if maybe the motherboard is broken? That is pretty much the only component that I have not been able to test.
 
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