Question Experience with Pixle SG and action to take

[KirinXHell]

Hi All, in my life of buying computer parts and accessories, I must say this is the worst experience I have.

Would like to know everyone's opinion and how should I move forward with this.

Brought a new monitor as my old monitor is faulty due to wear and tear (using it for more than 4 years).

After researching and finding though the internet for new monitor, saw that Pixle have a good review and it is a local company.

23 March 2023, ordered their monitor though shopee

25 March 2023, monitor delivered, setup and boot up. But notice one dead pixle, so I immediately informed the representative and was told that they are zero dead pixel guranteed and also the next batch will come in May 2023.

9 May 2023, ask them for update but no reply

12 May 2023, ask them for update but no reply

13 May 2023, send an email to Pixle Singapore regarding my ordeal

16 May 2023, representative replied saying that they took back customer service and was told that they will swap my monitor at end of may to early june. And asked for my email address so that they can send me email for assurance.

1 - 8 June 2023, given them benefit of the doubt that they will update me within the week

9 June 2023, ask them for update but no reply

3 July 2023, ask them for update but no reply, straight email them again.

 

[JohnBonhamsGhost]

3 July 2023, ask them for update but no reply, straight email them again.

...how should I move forward with this?

if they do not promptly respond to your latest email with some real information you need to find a way to contact them directly; phone, online chat, etc.

i would already be contacting the retailer i purchased from and getting a return/refund processed.
with customer support like this you do not want to be dealing with Pixel for the life of the display or support their company at all.

 

[KirinXHell]

if they do not promptly respond to your latest email with some real information you need to find a way to contact them directly; phone, online chat, etc.

i would already be contacting the retailer i purchased from and getting a return/refund processed.
with customer support like this you do not want to be dealing with Pixel for the life of the display or support their company at all.

Thanks for the suggestion. I will give them a week after I send out email to them regarding all these.

We'll see how it goes

 

[KirinXHell]

Received update on 6 July that I will received it on 8 July.

8 July, received it and installed the replacement monitor. Tested screen is good with no dead pixel, but no audio coming out of the monitor.

Email them again... 🙄

 

[KirinXHell]

It's been long, but I want to update and close my threat regarding Pixle SG in a negative way.

This is all in the past. I have bad experience with them since early July 2023 till I lodge to CASE at end of August 2023.

Had dead pixel on delivery, they give me one to one exchange weeks after. Tested it and notice that there's no audio coming out of it along with dead pixel.

Send them emails for 2 months straight, yet no replies on whatsapp and email.

Decide to lodge on CASE end of August 2023 and was assisted by one CASE senior member and was refunded full price 11 days later.

Soon after, I bought myself BenQ EX2710U and it doesn't have dead pixel or dead audio.