I've been having ping spikes late in the evening throughout the night to where my 500mbit/500mbit won't even pull 10mbit both ways. I ran a trace route to google.com. Ill post the the image to where the service runs correctly, and ill post the image to where it doesn't run at all. If I'm reading this tracert right, it's on the ISPs end, correct? The issue happens on Line 6. If im reading this correctly, Line 1 is you local router, 2 is POP Router, and 3-6 looks like the ISP has a HUD somewhere housing routers/equipment that handles traffic, before getting out to the "Internet"