[SOLVED] Explorer.exe crashes even in safe mode

[ymsf_me]

Hello, this problem started a few days ago. My desktop, taskbar, file explorer, and etc. crash and restart by themselves when I click on them. The same thing happens even in safe mode. I've searched for solutions but none of them have worked for me so far. I really don't want to reset my pc, I don't have anything to back it up with.. I'd be overjoyed if someone here has got a solution for me.

All my other applications are working perfectly fine during all this. My windows is up to date, it was unupdated before this happened and I updated it, thinking it would solve this, but it didn't. I don't have an antivirus, only windows explorer and the occasional malwarebytes scan.

I have tried the following proposed solutions:

• sfc /scannow (multiple times)
• disk check
• dism restorehealth
• reinstalling graphics drivers
• checking event viewer / technical report details
• removing graphical accents and the like (getting desperate)

The details says it's an AppHang, and it doesn't point out if there's a module or something that's causing this, either on the problem reports page or the event viewer. About to lose my mind over this. I'd appreciate any help.

Problem report here, can't insert image for some reason..

I don't know if this is a thing that happens with every app crash/hang, but I've found CPU usage also increases significantly when explorer.exe starts crashing, then goes back to normal?

 

[Ralston18]

"Technical Report Details" : does that include Reliability History? If not, look there.

Reliability History is much more user friendly. Remember you can right click to get more details.

Look for both specific entries and any pattern of entries.

Also:

Power down, unplug, open the case.

Clean out dust and debris.

Reseat all cards, cables, RAM, and jumpers. Ensure that all are fully and firmly connected.

 

[ymsf_me]

"Technical Report Details" : does that include Reliability History? If not, look there.

Reliability History is much more user friendly. Remember you can right click to get more details.

Look for both specific entries and any pattern of entries.

Also:

Power down, unplug, open the case.

Clean out dust and debris.

Reseat all cards, cables, RAM, and jumpers. Ensure that all are fully and firmly connected.

Thank you for the response. Yes, I was referring to the reliability history, the image I linked to is a screenshot from the details from the reliability monitor. I can't seem to find any info from it on what's causing this.

I forgot to mention that I'm on a laptop, and also not very techy, so cleaning up is a bit 🙁 But if the problem persists my last resort will be resetting windows.

 

[Ralston18]

Laptop: make, model, specs?

What size drive(s) and how full are the drives?

Are you able to observe system performance on the laptop via Task Manager or Resource Monitor?

Use just one at a time and watch the performance. Watch for awhile before launching Explorer and then after launching Explorer.

Pay attention to what is being launched at startup via Task Manager's Startup tab. Look for anything you do not recognize or otherwise expect to see. Google to learn more about what that could be and what it is doing.