Question External Blu-Ray not showing up

[RichardWood1]

Windows 10 version 1903 (OS build 18362.778)

I recently discovered a load of old Blu-Ray disks I'd forgotten about from my previous computer and dug out the external Blu-Ray player to copy all the info to my hard drives. The Blu-Ray won't show up un my PC either in My Computer, or in the device manager but is popping up on BIOS. It works fine on my work laptop (same windows version), but that laptop is in work and would require a lot of trips to transfer back and fourth by USB.

I've tried:
Reinstalling drivers (my internal DVD shows up fine and that is what I have been reinstalling on device manager)
regedit
I learned that apparently Daemon tools can cause problems, so uninstalled followed by drivers and regedit again.
Heard that reinstalling ATAPI drivers might help, did that too.
Finally I realised that maybe the front USB ports may not be supplying enough power and switched it to the back (drivers and regedit again)

Obviously, I have contacted the manufacturers (ASUS) to see if they supply a specific driver that may help me... the response was not good customer service. I also contacted Microsoft and got told to do all the things I'd already tried.

 

[popatim]

In the bios, try turning on CSM and turning off Secure boot.

 

[RichardWood1]

In the bios, try turning on CSM and turning off Secure boot.

Thank you for the reply. In BIOS I found that CSM was already on, so I turned off secure boot. Sadly, no luck

Additional: Yesterday, I tried something different. I set up a virtual machine with Linux OS in the hope that another OS would pick it up but it couldn't. I suspect that because the host OS couldn't see it, that is why the virtual OS couldn't.

 

[popatim]

Correct.
have you tried making a linux boot disk/flashdrive and booting the system with something else?

 

[RichardWood1]

Correct.
have you tried making a linux boot disk/flashdrive and booting the system with something else?

Ok, sorry it took so long. I tried that and no luck. Now the drive no longer shows up in BIOS. It powers up fine but is now entirely invisible on the PC, yet my work laptop continues to run it fine. (additional information for the laptop, it is not connected to the internet and runs an older version of Windows 10, 1875 it is a HP, but not sure of the model. PC is a home build)