External Drive, FreeAgent, CannotbeDetect

[Melloweiss]

Kudos ! my Freeagent Seagate goflex 500gb won't work and undetectable after transferring a file from my conputer. after transferring 80% of file, the process stops and it won;t respond. then I pulled the plug and plugged it in again then my problem starts. The External Drive can't be detected and do not exist in device manager. after 20 -30 minutes, the computer then recognize the device but says "The device won't recognize" and still the device won't be detected and then there's a clicking noise in my External Drive. need help sir ,

 

[D_Know_WD]

Hi there Melloweiss,

That clicking sound is not really a good sign. 🙁

Basically, this could be caused by two things:
- Mechanical issue. In that case, you need to contact a data recovery company in case the data on the drive is really important. You can just RMA the drive if it is under warranty and you don't need the data stored on it.
- The device does not get enough power. You can try something simple as just changing the USB cable and connect the device to a different port.(the ones on the back of the casing tend to provide more power)

Cheers,
D_Know_WD

 

[Melloweiss]

Hi there Melloweiss,

That clicking sound is not really a good sign. 🙁

Basically, this could be caused by two things:
- Mechanical issue. In that case, you need to contact a data recovery company in case the data on the drive is really important. You can just RMA the drive if it is under warranty and you don't need the data stored on it.
- The device does not get enough power. You can try something simple as just changing the USB cable and connect the device to a different port.(the ones on the back of the casing tend to provide more power)

Cheers,
D_Know_WD

You mean the cover that my usb cord is connected or the usb cord?

 

[D_Know_WD]

Just get another USB cord and see whether this will make any difference.

D_Know_WD

 

[Melloweiss]

ok thank you 😀