External hard drive not responding.

[holiday8]

I called to customer support and they asked me to download drivers. After download the driver still same My external hard disk still not working. They asked me go to another step which is do a diagnostic. I tried extended scan but after 12 hours scan just a very little amount scanned.

Should I continue scan or just stop?

 

[Phillip Corcoran]

Your external hard drive has an internal fault and will have to be replaced.
You can restore the data from the backups which you should have made when the drive was working properly.

 

[SuperSoph_WD]

Hey there, holiday8!

I'm sorry to hear about the issues with your external drive. Unfortunately, it seems like @Phillip Corcoran is right since the extended test you are running is having trouble completing the diagnostics. I'd recommend getting back to the customer support of your external HDD manufacturer and send your RMA request. If the drive is still within the warranty period, they should be able to provide you with a replacement.

Good luck!
SuperSoph_WD