Question External HD not showing up on file explorer?

buenoim

Commendable
Dec 20, 2017
2
0
1,510
0
I have a fairly old WD Passport external hd, and usually it takes a while to boot up in file explorer, but this time the booting up caused file explorer to not respond, and crash. After the incident, the external hd does not show up on file explorer or disc manager. I have already tried swapping usb cables, and nothing seems to work. Any suggestions please?
 

LiquidEternity

Reputable
Jan 2, 2017
161
4
4,765
44
What does your event log say?

Start menu > type event log > system logs > any errors at the time of issue?

Id then check application logs incase its software that is causing your issue

Post the logs if you want me to assess the error codes for you
 

popatim

Titan
Moderator
Do you feel the drive spinning when its powered up?
Is it making any unusual noise such as repeated clicking?

The drive must be able to read the system area of the platters before it typically presents itself to the OS but with an external drive, you have the USB to Sata bridge in between which could also be having an issue.
 

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