External HDD Dropped HELP!!!

Patina86

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Jan 7, 2015
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Hi there, my son knocked my 3TB Toshiba external HDD off the computer desk and now it is telling me I need to format before use. I have followed instructions from other posts and downloaded and paid for Ease US Data recovery and it has only recovered some of my files. I know there are a lot more files on the drive how can I find them?? Please help!!
 
Solution
Hi there Patina86,

You can't really be a 100% sure what is wrong with the HDD. I guess you can try some other data recovery tools and see whether you will have more luck with them.
If nothing works, and the drive is not hardware encrypted, you can take it out of the enclosure and connect it internally via SATA and run the recovery software again.
Just keep in mind that if the data is crucial, it will be a good idea to contact a data recovery company.

Hope this will help,
D_Know_WD
Hi there Patina86,

You can't really be a 100% sure what is wrong with the HDD. I guess you can try some other data recovery tools and see whether you will have more luck with them.
If nothing works, and the drive is not hardware encrypted, you can take it out of the enclosure and connect it internally via SATA and run the recovery software again.
Just keep in mind that if the data is crucial, it will be a good idea to contact a data recovery company.

Hope this will help,
D_Know_WD
 
Solution