- Jan 10, 2024
- 5
- 0
- 10
Greetings Ya'll,
My WD Passport, P/N WDBYoo10BBL-OB, will not open any further than accepting My Password, & allowing me to go to WD Discovery. It will not bring up the window that either schedules Data Recovery, &/or allows it to be done Manually.
Out of desperation, while at Walmart, a Customer Rep told me that the "Seagate Photo Drive" 2TB, PN# 2XBAP1-571 could be used to store the Data that I want to keep. And, on the back of the box, it states "Use this hard drive to store & organize your files too."
Once I got home, & found that the Instructions gave very little details, about anything, so I went to the Sea gate Web Site, & learned that unlike the HVAC Equipment that I work on,... Plugging in the Name & Model# & seeking the installation instructions, at the Seagate Site, only gave me a list of more than 100 links, of which, I saw nothing that I thought would me.
I tried to find a Tech Service Ph#, & only found some kind of "Chat for English" that refused to load properly. I then tried the "Service Center", where Sea gate states , "you can get service and support for your Seagate product":
19901 Western Avenue, Torrance,
California, 90501
Operating Hours: 8:00 - 17:00 (Mon - Fri)
I then had to search for a Contact" Ph#/Email, etc., on Th' Net, & called the business at the listed address,which is some kind of "Shipping Company", & the receptionist told me that was true, & that they "Shipped Products for Sea Gate" WTH?!? The receptionist then gave me a PH# xxx, & she told me that was the Right One. I called that #, & none of the "Prompts" were for what I needed, so I clicked on one, & explained my situation to the Tech. The Tech told me that I had to go to the Sea Gate Support Page, & use the chat. I then re-explained to him how it was not working, & he did volunteer, to tell me what to do at that page, but nothing helped, & Yes,..... My Pop Up Blocker was disengaged, as well as my other Applications, such as Malwarebytes, etc.
The Tech then told me that I'd have to go back & try later!
That "Act", now causes me even more concern, than just whether I have the correct External Drive, for so far,..... "Sea Gate Support" is either very confusing, or Flat Out Sucks.
I've searched the Internet over the past three days, & I've seen where Sea Gate, if I'm understanding correctly, had shut down it's "Support Forum", & that it had No Tech Service Ph.#, at least one that could help with this drive. And, I saw many "Pros" & "Cons" regarding Sea Gate Products, but I Know that will happen with any product.
With all of that said,...... I saw "Tom's Hardware" as I was Searching th' Net for answers, & hoped that by joining this Group, that at least My Questions about the proper usage of this Drive, as well as other Future Matters will be answered.
So,........ Should I/Can I, use this Sea Gate Photo Drive to store My System Data, Files & Folders etc., or,...... Should I go back to Walmart, get a refund, & then go in to the city to Best Buy, or Computer World, & get a "Proper Drive"?
My WD Passport, P/N WDBYoo10BBL-OB, will not open any further than accepting My Password, & allowing me to go to WD Discovery. It will not bring up the window that either schedules Data Recovery, &/or allows it to be done Manually.
Out of desperation, while at Walmart, a Customer Rep told me that the "Seagate Photo Drive" 2TB, PN# 2XBAP1-571 could be used to store the Data that I want to keep. And, on the back of the box, it states "Use this hard drive to store & organize your files too."
Once I got home, & found that the Instructions gave very little details, about anything, so I went to the Sea gate Web Site, & learned that unlike the HVAC Equipment that I work on,... Plugging in the Name & Model# & seeking the installation instructions, at the Seagate Site, only gave me a list of more than 100 links, of which, I saw nothing that I thought would me.
I tried to find a Tech Service Ph#, & only found some kind of "Chat for English" that refused to load properly. I then tried the "Service Center", where Sea gate states , "you can get service and support for your Seagate product":
DSV
19901 Western Avenue, Torrance,
California, 90501
Operating Hours: 8:00 - 17:00 (Mon - Fri)
I then had to search for a Contact" Ph#/Email, etc., on Th' Net, & called the business at the listed address,which is some kind of "Shipping Company", & the receptionist told me that was true, & that they "Shipped Products for Sea Gate" WTH?!? The receptionist then gave me a PH# xxx, & she told me that was the Right One. I called that #, & none of the "Prompts" were for what I needed, so I clicked on one, & explained my situation to the Tech. The Tech told me that I had to go to the Sea Gate Support Page, & use the chat. I then re-explained to him how it was not working, & he did volunteer, to tell me what to do at that page, but nothing helped, & Yes,..... My Pop Up Blocker was disengaged, as well as my other Applications, such as Malwarebytes, etc.
The Tech then told me that I'd have to go back & try later!
That "Act", now causes me even more concern, than just whether I have the correct External Drive, for so far,..... "Sea Gate Support" is either very confusing, or Flat Out Sucks.
I've searched the Internet over the past three days, & I've seen where Sea Gate, if I'm understanding correctly, had shut down it's "Support Forum", & that it had No Tech Service Ph.#, at least one that could help with this drive. And, I saw many "Pros" & "Cons" regarding Sea Gate Products, but I Know that will happen with any product.
With all of that said,...... I saw "Tom's Hardware" as I was Searching th' Net for answers, & hoped that by joining this Group, that at least My Questions about the proper usage of this Drive, as well as other Future Matters will be answered.
So,........ Should I/Can I, use this Sea Gate Photo Drive to store My System Data, Files & Folders etc., or,...... Should I go back to Walmart, get a refund, & then go in to the city to Best Buy, or Computer World, & get a "Proper Drive"?
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