external HDD not showing up

Jose Munoz

Honorable
Jul 27, 2013
44
0
10,530
model: 0S03559 touro 1tb
problem: blue light lights up but doesn't show on pc.
i tried connecting to other pcs with no success.
why does it turn on but not show up on the computer.
 
Solution
So the drive has power but no data connection. Possibly a bad cord or the usb to sata board has gone bad.

If the cord checks fine or this doesn't work with a different cord then you can disassemble the case and move the drive to another external case, a usb adapter, a drive dock, or mount it internally to your desktop pc to try and recover data.

If the drive is under warranty and you don't wish to void it, then sometime the manufacturer gives permission to open the unit it up for data recovery. You will need to contact them and ask.

popatim

Titan
Moderator
So the drive has power but no data connection. Possibly a bad cord or the usb to sata board has gone bad.

If the cord checks fine or this doesn't work with a different cord then you can disassemble the case and move the drive to another external case, a usb adapter, a drive dock, or mount it internally to your desktop pc to try and recover data.

If the drive is under warranty and you don't wish to void it, then sometime the manufacturer gives permission to open the unit it up for data recovery. You will need to contact them and ask.
 
Solution