External hdd won't run on usb3 ss

[Velocity942]

Hey guys

I need some help. I bought a new 2tb lenovo f309 external hdd today. But when I plug it into the usb3 port I get the message "this drive cam perform faster..." When I go on usb tree viewer it showa device only on high speed.
I have two other hdd that connect fine to the usb3 super speed.
I've tried uninstalling the driver,
formatting,
checked the cable,
swapped the cable,
tried a different port,
checked for latest drivers,
cable is connected properly,
Uninstalling host hub and restarting,

Nothing works.

Anyone have an idea what is can be.

OS-Win7 64bit

 

[AfeefJ]

Either Update your windows to 10 or plug it in a USB 2.0

 

[SBMfromLA]

If you're using the USB 3 port on the front of the computer... what happens when you use the rear one that's directly connected onto the motherboard?

I had an error similar to this before on an older computer. There was a setting in BIOS to either turn on or off .... or change USB port settings.

 

[Velocity942]

@SBMfromLA sorry should have mentioned it is a Laptop. I have tried both USB 3 ports. Will recheck the Bios. But my other externals works fine connecting to SS