External Optical Drive Not Detected by Windows 10

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chaoticc

Oct 9, 2018
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This one is really annoying, and a weird one too. I plug my DVD/CD drive into my USB slots. Windows makes an alert sound, like something has been plugged in, but:

-The My PC folder shows NO SIGN of any external drive being plugged in.
-My device manager has no “DVD/CD drive” subfolder, even on viewing hidden items.

Naturally I have tried the following:

-Rebooted.
-Troubleshooting problems, no problems found.
-Uninstalled the (Pardon me, I forgot the name, I think it was something along the lines of “IT/API drives”. Sorry about that.) Intel Chipset. No effect. (Also rebooted.)
-SFC file scan. Also nothing.

Here, I’ve even dug into my registry files.

-Attempted to delete UpperFilter and LowerFilter in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Nothing found.
-Made a new Controller0 key, created a 32-Bit DWORD EnumDevice1 and set the value to 1 in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\

None of this worked, and I’m really losing hope here. Yes, I’ve tried all of the available USB slots, and some don’t alert windows about the connection. Yeah, even the ones right behind the motherboard.

My specs:

Processor - Intel(R) Core(TM) i5-8600K CPU 6-Core @ 3.60GHz.
GPU - EVGA | NVIDIA GeForce 1080Ti
RAM - 16GB
Motherboard - Asus ROG STRIX Z370-F GAMING OS -
Windows 10 64-bit

I have no idea what my external drive is, and I can’t even check because it’s not recognised by Windows. Great.

So, as a summary;

How can I check, without the help of Windows 10, what my external drive is? What can I do to make it work again? It worked before.

EDIT: I found out the model number. My CD drive is: ASUS SBW-06D2X-U 6x Black Slim External Blu-ray Re-Writer USB.
 
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Try uninstalling the USB hub from Device manger where the external drives is connected. Reboot.
Windows will install the drivers again.
If you open the Device manager before installing the USB drive, you will see it appear after connecting it.
You could also uninstall all the USB controllers and allow Windows to re-install them.
Test the drive on another PC to make sure is working.
Check the cable you are using since some optical devices need more power than a single USB 2.0 port can deliver...in such case you need a Y USB cable.
 
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I already own one, and it seems to be working. The real problem here, from what I found, is that my "Intio Default Controller" does not work properly with the USB 3.0, and that it is too "old". I've plugged it in all of the USB ports, including the ones on the back.

Reference: https://gyazo.com/4d1f700900c169660cabd54894c17f55

This shows up even when it is connected to the USB 2.0 slots. Do you know a fix?
 
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I found the problem. I haven't had a chance yet to check it with a different PC, but I did everything else. I have the Y USB cable, reinstalled drivers.

The problem is, my "Intio Default Controller" does not work properly with the USB 3.0, and that it is too "old". I've plugged it in all of the USB ports, including the ones on the back.

Reference: https://gyazo.com/4d1f700900c169660cabd54894c17f55

This shows up even when it is connected to the USB 2.0 slots. Do you know a fix?
 
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I didn't build my PC myself. Besides, I have mentioned plugged them in the back, which I assume goes directly to the motherboard.
 
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