Hello,
I'm currently using a Dell Inspiron 5566, running Windows 10 Home. My internet plan (Comcast Xfinity) is supposed to give me a speed of 200Mbps. The other devices in my house are able to reach this, or at least as much of it as their adapters can handle, pretty easily; however, my laptop is maxing out at around 5 Mbps- and sometimes dips as low as 0.5 Mbps. This is happening whether I use wifi or ethernet. I've tried resets or driver updates on both my wifi and ethernet devices (Qualcomm QCA9565 802.11b/g/n Adapter and RealTek PCIe FE Family Controller, respectively) as well as restarting my laptop and the modem/router (Arris Surfboard SVG2482AC), but to no avail.
Since the issue is only on my computer I'm assuming that's where the problem is, but I'm at best a novice at this and am out of ideas about what it could be. What else could be causing this issue? Please let me know if there's any other information I should supply.
Thanks,
Malvastor
Ethernet connection:
http://prntscr.com/vx50al (Forum's not letting me embed this as a picture)
IPv6 address:
Link-local IPv6 address:
IPv6 DNS servers: 2001:558:feed::1
2001:558:feed::2
IPv4 address:
IPv4 DNS servers: 75.75.75.75
75.75.76.76
Primary DNS suffix: hsd1.md.comcast.net
Manufacturer: Realtek
Description: Realtek PCIe FE Family Controller
Driver version: 10.19.627.2017
Physical address (MAC):
WiFi connection:
https://prnt.sc/vx4ya9
SSID:
Protocol: Wi-Fi 4 (802.11n)
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 1
IPv6 address:
Link-local IPv6 address:
IPv6 DNS servers: 2001:558:feed::1
2001:558:feed::2
IPv4 address:
IPv4 DNS servers: 75.75.75.75
75.75.76.76
Manufacturer: Qualcomm Communications Inc.
Description: Qualcomm QCA9565 802.11b/g/n Wireless Adapter
Driver version: 10.0.3.462
Physical address (MAC):
I'm currently using a Dell Inspiron 5566, running Windows 10 Home. My internet plan (Comcast Xfinity) is supposed to give me a speed of 200Mbps. The other devices in my house are able to reach this, or at least as much of it as their adapters can handle, pretty easily; however, my laptop is maxing out at around 5 Mbps- and sometimes dips as low as 0.5 Mbps. This is happening whether I use wifi or ethernet. I've tried resets or driver updates on both my wifi and ethernet devices (Qualcomm QCA9565 802.11b/g/n Adapter and RealTek PCIe FE Family Controller, respectively) as well as restarting my laptop and the modem/router (Arris Surfboard SVG2482AC), but to no avail.
Since the issue is only on my computer I'm assuming that's where the problem is, but I'm at best a novice at this and am out of ideas about what it could be. What else could be causing this issue? Please let me know if there's any other information I should supply.
Thanks,
Malvastor
Ethernet connection:
http://prntscr.com/vx50al (Forum's not letting me embed this as a picture)
IPv6 address:
Link-local IPv6 address:
IPv6 DNS servers: 2001:558:feed::1
2001:558:feed::2
IPv4 address:
IPv4 DNS servers: 75.75.75.75
75.75.76.76
Primary DNS suffix: hsd1.md.comcast.net
Manufacturer: Realtek
Description: Realtek PCIe FE Family Controller
Driver version: 10.19.627.2017
Physical address (MAC):
WiFi connection:
https://prnt.sc/vx4ya9
SSID:
Protocol: Wi-Fi 4 (802.11n)
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 1
IPv6 address:
Link-local IPv6 address:
IPv6 DNS servers: 2001:558:feed::1
2001:558:feed::2
IPv4 address:
IPv4 DNS servers: 75.75.75.75
75.75.76.76
Manufacturer: Qualcomm Communications Inc.
Description: Qualcomm QCA9565 802.11b/g/n Wireless Adapter
Driver version: 10.0.3.462
Physical address (MAC):