- Oct 7, 2014
- 4
- 0
- 4,510
Hey everyone, im new here. I just ran into a bit of an issue with my laptop. I got it almost 2 years ago, with windows 8 pre-installed. when 8.1 cam out, I did it... why not? well, now (about a year after that 8.1 update) I decided I wanted to wipe it clean again and properly set it up (getting all windows updates, create n image, install and update my software, and create another image), but when it got about half way through the reset, I got an error. I cant remember EXACTLY what it was, but it was something along the lines of a version mismatch... very short prompt. I tried again and it said the same thing, but I gave up trying again (day before yesterday) because it takes hours to get that prompt. If I try to just boot, not it shows the acer logo, and says preparing automatic repair. a few seconds after the little loding circles pop up, it goes blue, saying "choose an option: continue to windows 8.1, troubleshoot, and turn off" continue goes back to the auto repair crap and brings me back to the option page.it cant refresh my pc, I explained it wont reset either.. I have no restore point, it wont find any image, startup repair says it fails and points me to "c:\windows\system32\logfiles\srt\srttrail.txt" in cmd, I can run diskpart and see:
volume 0 D (no label) (no Fs) DVD-ROM 0B No Media
volume 1 C Acer NTFS Partition 449GB Healthy
volume 2 (no letter) Recovery NTFS Partition 400MB Healthy Hidden
volume 3 (no letter) ESP FAT32 Partition 300MB Healthy Hidden
volume 4 E (no label) NTFS Partition 350MB Healthy Hidden
volume 5 (no letter) Push Button NTFS Partition 15GB Healthy Hidden
if I assign a letter to the recovery partition, I can see there are files including one that says OEM, so im guessing that means it may have everything it needs? not sure. I haven't looked into everything yet. anybody know what this push button is? if its a tool, how can it be used?
if u need me to be more specific somewhere, just let me know. Im going to be one this site til I figure it out. just trying to save myself from ordering the disc sets for my laptop. last time I did that was for Toshiba and it took a month to get the stinkin $40 worth of 4 dvd's. and dvd 3 didn't work, so I had to wait a month AGAIN! lol im sure companies vary, but I don't like acers customer service so far. by the time I got the number for the discs, it was past 5pm. help and advice is much appreciated!
volume 0 D (no label) (no Fs) DVD-ROM 0B No Media
volume 1 C Acer NTFS Partition 449GB Healthy
volume 2 (no letter) Recovery NTFS Partition 400MB Healthy Hidden
volume 3 (no letter) ESP FAT32 Partition 300MB Healthy Hidden
volume 4 E (no label) NTFS Partition 350MB Healthy Hidden
volume 5 (no letter) Push Button NTFS Partition 15GB Healthy Hidden
if I assign a letter to the recovery partition, I can see there are files including one that says OEM, so im guessing that means it may have everything it needs? not sure. I haven't looked into everything yet. anybody know what this push button is? if its a tool, how can it be used?
if u need me to be more specific somewhere, just let me know. Im going to be one this site til I figure it out. just trying to save myself from ordering the disc sets for my laptop. last time I did that was for Toshiba and it took a month to get the stinkin $40 worth of 4 dvd's. and dvd 3 didn't work, so I had to wait a month AGAIN! lol im sure companies vary, but I don't like acers customer service so far. by the time I got the number for the discs, it was past 5pm. help and advice is much appreciated!
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