failed to play test tone

[Kian_okong]

so my headphones just randomly turned mute and didnt even allow me to play test tone. Did a system restore and that didnt work either, my headphones arent broke as they work with my phone and even when plugged at the front of my pc they still say failed to play test tone.
i ran system troubleshooter and it said

Audio services not responding not fixed
Low audio device volume not fixed
Audio format not set to default not fixed

 

[scout_03]

check your audio chipset settings if the speaker is on that do not cut headphones .

 

[Kian_okong]

how do i look at the audio chipset settings

 

[scout_03]

in the control panel other then sound do you see something like via or realtek icon that is the one .

 

[Kian_okong]

nvidia control panel and energy star

 

[scout_03]

post a picture of full control panel icon also what is the name and model of your motherboard .

 

[Kian_okong]

my motherboard is a gigabyte z270p d3 cf .......... https://imageshack.com/i/pm41U9c6p

 

[scout_03]

see if you could get big icons option open that will show all of them even win update one this picture http://www.liutilities.com/products/registrybooster/tweaklibrary/tweaks/10137/

 

[Kian_okong]

Second, go to <b>[HKEY_CURRENT_USER\Control Panel\don't load\]</b> and right-click in the open area to create a String Value "desk.cpl". i do not have the "dont load" folder

 

[scout_03]

what os you use and name and model of your motherboard .

 

[Kian_okong]

i use windows 10 64 bit and my motherboard is gigabyte z270p d3 cf

 

[Kian_okong]

ok so i randomly managed to fix the audio default frequency thing but the audio services are still not responding

 

[scout_03]

from the model i found it use realtek chipset for sound http://ca.gigabyte.com/Motherboard/GA-Z270P-D3-rev-10#support-dl so you gone have to go to your board link to get the driver fro your os then check the settings of if dont forget to had the icon on desktop when it will ask on the install.

 

[Kian_okong]

ok i have installed the need drivers, what do i have to do after that?

 

[scout_03]

click on the icon and check output settings for speaker and headphones you might have to play with them to find the one you want .

 

[Kian_okong]

when i say install, i mean i have extracted them from the zip folders

 

[scout_03]

extract and then there will be a icon to exe and install .

 

[Kian_okong]

i get "failed to install realtek audio drivers error code -0101".....nothing seems to work on my pc haha

 

[scout_03]

see if this auto option will work http://troubleshooter.xyz/wiki/fix-install-realtek-hd-audio-driver-failure-error/ but you might have motherboard issue .

 

[Kian_okong]

im guessing it might be a motherboard issue but i can not be bothered to take apart my whole pc and put it back together and have to wait for a new motherboard....

 

[scout_03]

this is a pre build or one you made since board could be under warranty you will have to ask for rma and return her to get a new one free .