False 411 Calls

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JC

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Archived from groups: alt.cellular.verizon (More info?)

Hi all,
I recently got my VZW bill and found I have been charged for 21 calls
to directory assistance. I know for a fact I did not get 21 listings
from them and I doubt I dialed 411 that many times. Verizon has been
very rude about this and referred me to 411 for an answer.

I call 411 and after a number of calls I spoke with a supervisor who
says that he didn't have any record of me calling 411 that many times.
Anyway, I call Verizon back and speak to a supervisor and I was told
that 411 has no way of telling me when I called and that they don't
even know who is calling. She told me that the only reason the
supervisor told me he didn't have a record of me calling 21 times was
to get me off the phone.

On my bill, there are a number of calls where it shows I dialed
(411)000-0000, which is how it usually shows up. On other calls it
shows up as (555)555-5000 which I cannot figure out why it shows up
like that and I haven't heard any good explanation. I never dialed
that.

Has this happened to anyone else?

Thanks you
JC
 
Archived from groups: alt.cellular.verizon (More info?)

Not sure, but could it be that you dialed 411 for a legit call, stuck the
phone in your pocket, and then accidentally the send button kept getting
pressed over and over again calling the last number? I know, sounds
ridiculous, but I'm just guessing.

"JC" <joel@everyoneshosting.com> wrote in message
news:1121718834.975043.68990@g47g2000cwa.googlegroups.com...
> Hi all,
> I recently got my VZW bill and found I have been charged for 21 calls
> to directory assistance. I know for a fact I did not get 21 listings
> from them and I doubt I dialed 411 that many times. Verizon has been
> very rude about this and referred me to 411 for an answer.
>
> I call 411 and after a number of calls I spoke with a supervisor who
> says that he didn't have any record of me calling 411 that many times.
> Anyway, I call Verizon back and speak to a supervisor and I was told
> that 411 has no way of telling me when I called and that they don't
> even know who is calling. She told me that the only reason the
> supervisor told me he didn't have a record of me calling 21 times was
> to get me off the phone.
>
> On my bill, there are a number of calls where it shows I dialed
> (411)000-0000, which is how it usually shows up. On other calls it
> shows up as (555)555-5000 which I cannot figure out why it shows up
> like that and I haven't heard any good explanation. I never dialed
> that.
>
> Has this happened to anyone else?
>
> Thanks you
> JC
>
 
Archived from groups: alt.cellular.verizon (More info?)

I viewed a log of the calls and there are only two of them that are
within a few minutes of each other. It's very frustrating. I am not
convinced I legitimately owe what I owe for those calls. If my phone
did indeed dial 411 21 times, I would happily pay as it was my fault.
But I still cannot figure out where these came from.
 
Archived from groups: alt.cellular.verizon (More info?)

JC wrote:
> I viewed a log of the calls and there are only two of them that are
> within a few minutes of each other. It's very frustrating. I am not
> convinced I legitimately owe what I owe for those calls. If my phone
> did indeed dial 411 21 times, I would happily pay as it was my fault.
> But I still cannot figure out where these came from.

Two suggestions:
1) be polite but unwavering at a busy Verizon corporate store (not an
independent reseller). They'll usually give in to you if you spend too
much time as you'll be holding up the line.

2) file an FCC incorrect billing complaint. They tend to respond to
these better.

The goal is to be more of a problem to them than the $26 it would cost
to waive the billing.

-MVL
 
Archived from groups: alt.cellular.verizon (More info?)

Are you sure that you did not leave your phone on your desk or in a location
at home where someone could have picked it up and dialed 411? The numbers
that you dial are logged by a computer system and therefore there is no
human involvement. I seriously doubt that they could be in error.


<mvl_groups_user@yahoo.com> wrote in message
news:1121769685.827078.22450@o13g2000cwo.googlegroups.com...
> JC wrote:
>> I viewed a log of the calls and there are only two of them that are
>> within a few minutes of each other. It's very frustrating. I am not
>> convinced I legitimately owe what I owe for those calls. If my phone
>> did indeed dial 411 21 times, I would happily pay as it was my fault.
>> But I still cannot figure out where these came from.
>
> Two suggestions:
> 1) be polite but unwavering at a busy Verizon corporate store (not an
> independent reseller). They'll usually give in to you if you spend too
> much time as you'll be holding up the line.
>
> 2) file an FCC incorrect billing complaint. They tend to respond to
> these better.
>
> The goal is to be more of a problem to them than the $26 it would cost
> to waive the billing.
>
> -MVL
>
 
Archived from groups: alt.cellular.verizon (More info?)

I always have my phone with me. But this would not be the first time
VZW billed me incorrectly. About a year ago I got a bill with $400 of
over usage. It turns out that they made a mistake with my account and
the system completely billed my account incorrectly. Regardless, I
still cannot figure out why some calls show as (555)555-5000 and the
411 records do not match what VZW says I used.
 
Archived from groups: alt.cellular.verizon (More info?)

On 19 Jul 2005 14:28:36 -0700, "JC" <joel@everyoneshosting.com> wrote:

>I always have my phone with me. But this would not be the first time
>VZW billed me incorrectly. About a year ago I got a bill with $400 of
>over usage. It turns out that they made a mistake with my account and
>the system completely billed my account incorrectly. Regardless, I
>still cannot figure out why some calls show as (555)555-5000 and the
>411 records do not match what VZW says I used.

I hate to point out the obvious, but is it not possible to carry
around a phone book with you (in your car, maybe), so you don't have
to call 411 so much? There's no better defense to incorrect 411
billings than a proven track record of never using it.
 
Archived from groups: alt.cellular.verizon (More info?)

Maybe it's another example, like you had, of...DARE I SAY...a corporate
company making a mistake. NOOOOOOOOOOOO, a company like Verizon couldn't
possibly make a mistake, could they? Next time you call up, point out that
this isn't the first time you've been screwed. Excuse me, billed
incorrectly.

"JC" <joel@everyoneshosting.com> wrote in message
news:1121808516.700902.135730@z14g2000cwz.googlegroups.com...
>I always have my phone with me. But this would not be the first time
> VZW billed me incorrectly. About a year ago I got a bill with $400 of
> over usage. It turns out that they made a mistake with my account and
> the system completely billed my account incorrectly. Regardless, I
> still cannot figure out why some calls show as (555)555-5000 and the
> 411 records do not match what VZW says I used.
>
 
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