Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
The software was preinstalled by the OEM and I can't remember the exact
chronology of events. I don't recall any changes made in the system.
Thanks anyway, for your time.
"Russ Valentine [MVP-Outlook]" wrote:
> There are several reasons these installations fail (and many have no
> solutions).
> The exact steps that reproduced your problem are essential in trying to
> troubleshoot it. For example, what was the original source of the
> installation files? How did you originally install the Fax program? What
> changes did you make to your system between the time you first installed fax
> and this time? What steps are you using to try to install fax and what
> happens when you try?
> The steps Hal has posted only apply to installation failures brought on by
> the interval installation of SP2. Other causes have other solutions.
> --
> Russ Valentine
> [MVP-Outlook]
> "Achyut" <Achyut@discussions.microsoft.com> wrote in message
> news:5D8C49AF-EFA4-46EF-9B3C-453B4FBD810E@microsoft.com...
> > As I said before, the fax was working fine before, so all relevant files
> > must
> > have been there earlier. The fax is not working now as explained before.
> > This
> > query session I started was only to find out if there is some way to
> > recover
> > the program.
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Where did you find it? Your OEM is responsible for providing your access
> >> to
> >> these files.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Achyut" <Achyut@discussions.microsoft.com> wrote in message
> >> news:BF365653-F7BC-413B-A819-70F208CF4EDE@microsoft.com...
> >> > Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_"
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> When the installation routine is unable to find the necessary
> >> >> installation
> >> >> files (even when directed to the appropriate i386 Folder) it usually
> >> >> means
> >> >> that the installation files are compressed. This is often the case
> >> >> when
> >> >> the
> >> >> files are pre-copied by a manufacturer on the hard drive. If you do a
> >> >> search
> >> >> for the files that the installation routine claims are missing
> >> >> (fxsapi.dll
> >> >> and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
> >> >> fxcfgwz.dl_.
> >> >> Can you find these?
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "Achyut" <Achyut@discussions.microsoft.com> wrote in message
> >> >> news
91850BC-B268-4756-9759-B129BD7B7870@microsoft.com...
> >> >> > Russ, thank you for responsing.
> >> >> > I have been using my windows fax which was showing up as an option
> >> >> > when
> >> >> > I
> >> >> > clicked on the print button.
> >> >> >
> >> >> > Now I find that the fax option is not there. I don't exactly
> >> >> > remember
> >> >> > at
> >> >> > what point it did the dissappearing act, probably after I
> >> >> > uninstalled
> >> >> > my
> >> >> > old
> >> >> > Office 2000 and installed Office 2003 but I am not sure.
> >> >> >
> >> >> > So now I went to Control panel->add/remove programs->add/remove
> >> >> > windows
> >> >> > components. I check the box (which was unchecked) for fax service
> >> >> > and
> >> >> > click
> >> >> > next. This should have installed the fax but doesn't. It asks for
> >> >> > the
> >> >> > CD-ROM,
> >> >> > which I don't have as the PC was pre-installed.
> >> >> >
> >> >> > (I have a very inquisitive 4 year old son who might have done
> >> >> > something
> >> >> > at
> >> >> > some time but I can't be sure).
> >> >> >
> >> >> > Achyut
> >> >> >
> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >
> >> >> >> Explain in more detail what you are doing and what happens.
> >> >> >> Your Office version would not be in play here.
> >> >> >>
> >> >> >> --
> >> >> >> Russ Valentine
> >> >> >> [MVP-Outlook]
> >> >> >> "Achyut" <Achyut@discussions.microsoft.com> wrote in message
> >> >> >> news:7C316B3C-A264-4903-B799-8A562C114FBF@microsoft.com...
> >> >> >> > Hi Russ & David, I have exactly the same problem. I went to the
> >> >> >> > control
> >> >> >> > panel->add/remove programs->ad/remove windows components and
> >> >> >> > tried
> >> >> >> > to
> >> >> >> > load
> >> >> >> > the fax software but it does seem to be there at all.
> >> >> >> >
> >> >> >> > The funny part is that it was there earlier, when I was using
> >> >> >> > office
> >> >> >> > 2000.
> >> >> >> > I
> >> >> >> > installed office 2003 and it seems to have dissappeared.
> >> >> >> >
> >> >> >> > Please help??
> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> >
> >> >> >> >> I was simply trying to clarify whether you were really having
> >> >> >> >> the
> >> >> >> >> problem
> >> >> >> >> we've been trying to solve with SP2.
> >> >> >> >> It appears you do not.
> >> >> >> >> I did not want anyone to be mislead that this might be a
> >> >> >> >> solution
> >> >> >> >> for
> >> >> >> >> the
> >> >> >> >> problem you claim to address in your subject.
> >> >> >> >> --
> >> >> >> >> Russ Valentine
> >> >> >> >> [MVP-Outlook]
> >> >> >> >> "DAVID MURPHY" <dm007e4474@blueyonder.co.uk> wrote in message
> >> >> >> >> news:uuAEe97DFHA.2508@TK2MSFTNGP09.phx.gbl...
> >> >> >> >> > alright calm down, the MICROSOFT WEBPAGE LINK which I gave
> >> >> >> >> > TWICE
> >> >> >> >> > says:
> >> >> >> >> > "SYMPTOMS
> >> >> >> >> > When you try to add a Windows component after you first
> >> >> >> >> > install
> >> >> >> >> > Microsoft
> >> >> >> >> > Windows XP, you cannot add the component, and you may receive
> >> >> >> >> > a
> >> >> >> >> > message
> >> >> >> >> > that is similar to the following:
> >> >> >> >> > Files Needed
> >> >> >> >> > The file 'file_name' on Windows XP Professional CD-ROM is
> >> >> >> >> > needed.
> >> >> >> >> > Type the path where the file is located, and then click OK.
> >> >> >> >> > This problem occurs even though the file already exists in the
> >> >> >> >> > C:\Windows\I386 folder"
> >> >> >> >> >
> >> >> >> >> > I'm not bothered, I fixed mine, just trying to help others,
> >> >> >> >> > "You
> >> >> >> >> > provided
> >> >> >> >> > no information that explains how this is
> >> >> >> >> > related to SP2, nor the steps you used, the outcomes and the
> >> >> >> >> > error
> >> >> >> >> > messages you received." The link showed the exact problems I
> >> >> >> >> > had,
> >> >> >> >> > funnily
> >> >> >> >> > enough that's why I posted it, twice. Just forget it, if your
> >> >> >> >> > going
> >> >> >> >> > to
> >> >> >> >> > funny I can't be bothered.
> >> >> >> >> >
> >> >> >> >> > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in
> >> >> >> >> > message
> >> >> >> >> > news:uowQPw7DFHA.2756@TK2MSFTNGP15.phx.gbl...
> >> >> >> >> >>I read the post. You provided no information that explains how
> >> >> >> >> >>this
> >> >> >> >> >>is
> >> >> >> >> >>related to SP2, nor the steps you used, the outcomes and the
> >> >> >> >> >>error
> >> >> >> >> >>messages you received.
> >> >> >> >> >> Still haven't.
> >> >> >> >> >> --
> >> >> >> >> >> Russ Valentine
> >> >> >> >> >> [MVP-Outlook]
> >> >> >> >> >> "DAVID MURPHY" <dm007e4474@blueyonder.co.uk> wrote in message
> >> >> >> >> >> news:ey6$ni7DFHA.2876@TK2MSFTNGP12.phx.gbl...
> >> >> >> >> >>> You did read the post didn't you
I haven't got a
> >> >> >> >> >>> problem,
> >> >> >> >> >>> I
> >> >> >> >> >>> fixed
> >> >> >> >> >>> it, but I don't know whether it was the right fix as
> >> >> >> >> >>> microsoft
> >> >> >> >> >>> say
> >> >> >> >> >>> use
> >> >> >> >> >>> it as a last resort
> >> >> >> >> >>>
> >> >> >> >> >>>
> >> >> >> >> >>> The problem is this one:
> >> >> >> >> >>> http://support.microsoft.com/kb/884018/EN-US/
> >> >> >> >> >>>
> >> >> >> >> >>> the fax won't install, it either says insert xp disc (but
> >> >> >> >> >>> most
> >> >> >> >> >>> people
> >> >> >> >> >>> have it preinstalled, and the files are already in the
> >> >> >> >> >>> c:\i386
> >> >> >> >> >>> folder),
> >> >> >> >> >>> or if you get pass that you get the "ghost" fax where it's
> >> >> >> >> >>> there
> >> >> >> >> >>> for
> >> >> >> >> >>> a
> >> >> >> >> >>> split second and then disappears.
> >> >> >> >> >>>
> >> >> >> >> >>> Thanks
> >> >> >> >> >>>
> >> >> >> >> >>>
> >> >> >> >> >>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in
> >> >> >> >> >>> message
> >> >> >> >> >>> news:uvIY$a7DFHA.2508@TK2MSFTNGP09.phx.gbl...
> >> >> >> >> >>>> As far as the fax service is concerned, the issue is still
> >> >> >> >> >>>> being
> >> >> >> >> >>>> investigated. There are no supported solutions at this
> >> >> >> >> >>>> time.
> >> >> >> >> >>>> Could
> >> >> >> >> >>>> you
> >> >> >> >> >>>> provide detail on which problem you were having?
> >> >> >> >> >>>> --
> >> >> >> >> >>>> Russ Valentine
> >> >> >> >> >>>> [MVP-Outlook]
> >> >> >> >> >>>> "DAVID MURPHY" <dm007e4474@blueyonder.co.uk> wrote in
> >> >> >> >> >>>> message
> >> >> >> >> >>>> news:ebRpSW7DFHA.3536@TK2MSFTNGP15.phx.gbl...
> >> >> >> >> >>>>>I have no idea what MS-MVP's mean/are but you all seem
> >> >> >> >> >>>>>experts
> >> >> >> >> >>>>>at
> >> >> >> >> >>>>>windows/fax/printer problems. Alot of people seem to have
> >> >> >> >> >>>>>problems
> >> >> >> >> >>>>>installing the fax component after xp sp2. I found this
> >> >> >> >> >>>>>solution
> >> >> >> >> >>>>>and
> >> >> >> >> >>>>>wondered whether you could check it out, it certainly
> >> >> >> >> >>>>>worked
> >> >> >> >> >>>>>for
> >> >> >> >> >>>>>me:
> >> >> >> >> >>>>>
> >> >> >> >> >>>>> Click on the Windows Start Menu.
> >> >> >> >> >>>>> 2. Click Run.
> >> >> >> >> >>>>>
> >> >> >> >> >>>>> 3. Type esentutl /p %windir%\security\database\secedit.sdb
> >> >> >> >> >>>>>
> >> >> >> >> >>>>> but then microsoft
> >> >> >> >> >>>>> http://support.microsoft.com/kb/884018/EN-US/
> >> >> >> >> >>>>>
> >> >> >> >> >>>>> tells us only to use it as a last resort?
> >> >> >> >> >>>>>
> >> >> >> >> >>>>
> >> >> >> >> >>>>
> >> >> >> >> >>>
> >> >> >> >> >>>
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >
> >> >> >> >> >
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>