UPDATE. With a 1m TB 3 cable the Zike w/ 2TB WD Black 850X stays connected and works well, w/ 3100/3100 with BlackMaging speed test 5G stress testing after about 45 minutes with great sustained throughput. Zeke customer support was good to work with. A fresh 260G backup took just under 5 minutes. Recommend the set up.
Zike unit or cable is defective and too short. They want video (I sent screen shot of error message.) They want the two returns shipped to China vs the Vernon, CA 90058 address it was shipped from, and they want to deduct $30. from the refund. See the quotes from their Tech Support.
A: Follow up re constant disconnecting (2021 MacBook Pro w M1 Pro. WD Black 850X AFPS format). The case keeps disconnecting because of loose socket and short 3" cable.
Zike already seemingly acknowledges the problem with their customer support stating in an email to me "We are already preparing to produce long USB 4 high-quality cables certified by USB-IF to give supporters one more choice."
They didn't offer to send me the new (likely but tbd) functional "high-quality" cable to replace the low-quality malfunctioning cable they shipped.
Furthermore, Zike wants me to pay return shipping to China rather their California address, from where it shipped to me.
Again, quote: "We can provide a full refund for your 2 orders, but we cannot provide a shipping label for your refund reason, I must clarify on what occasion shipping labels are used, when the product you received has quality defects We can provide shipping labels."
What are my chances of actually getting my refunds for the two enclosures processed? With this product and this kind of customer service, it's unlikely that Zike (Satechi) will seriously compete with ACASIS.
Update B: Another follow up from Zike support, pasted below, where they again confirm the cable they shipped is too short, request a video (I sent screen shot of the error message), and want $30. withheld from the refund. Classic. "Peaceful manner." "Love peace."
"Sorry for any trouble this may cause you. We are happy to resolve shopping differences in a peaceful manner. If you think the product you received is defective, please send us a video showing the defect, sorry, this is a fixed process for us, when we confirm the defect, you can get a full refund for the defective product.
Also I will explain about the long USB 4 cable, it's not that the short USB 4 cable we included is not of high quality, it has been USB-IF certified and is a good quality cable, but it is too short and we need to produce more long.
Since we don't have the long cable yet, I can replace it with a short USB 4 cable for free. Are you willing to accept it?
The new short USB 4 cable solves the problem of frequent disconnections.
Finally, if we provide you with a shipping label, it only costs you a total of $30 to get a full refund on both orders (yes, $30 is deducted from the refund).
Looking forward to hearing from you, love peace. Best, ZikeTech "
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