Fatal Error diagnosis help wanted

[xcoldminex]

Hi all, getting the same BSOD when playing a particular game - wondering if anyone can help me diagnose using my DMP file? little stuck. Just to assist i have reinstalled the game, updated Graphics drivers and done a memory diagnoses to no avail.


Any help would be most appreciated

On Wed 23/01/2019 19:09:42 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012319-35443-01.dmp
This was probably caused by the following module: aswhdske.sys (aswHdsKe+0x26008)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\aswhdske.sys
product: Avast Antivirus
company: AVAST Software
description: Home Network Security
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswhdske.sys (Home Network Security, AVAST Software).
Google query: aswhdske.sys AVAST Software KMODE_EXCEPTION_NOT_HANDLED



On Wed 23/01/2019 19:09:42 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0xBE2E9)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. KMODE_EXCEPTION_NOT_HANDLED



On Wed 23/01/2019 18:32:54 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012319-23696-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70DD0)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

[scout_03]

use whocrashed and post then plain text result here also what error code you have .

 

[hang-the-9]

It may help if you listed full system specs and what this mystery game is. Did you check with support for this game? A single game crashing is either an issue with the driver or something in the game that is buggy in most cases.

First paragraph shows Avast crashing, did you try uninstalling that and then seeing if the game works?

 

[scout_03]

check the gpu driver they seams corrupted or obsolete also if you could memtest ram stick at the time .

 

[xcoldminex]

On Sat 26/01/2019 13:42:28 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012619-21372-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x7A7A4)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 26/01/2019 13:42:28 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC2A49)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. KMODE_EXCEPTION_NOT_HANDLED

so new crash after updating both graphics drivers, antivirus and doing a memtest which came out fine.Also temps seem fine.
out of ideas now. Oh game is Total War: Warhammer 1

Specs below:
Operating System
Windows 7 Ultimate 64-bit SP1
CPU
AMD FX-6300
Vishera 32nm Technology
RAM
8.00GB Single-Channel DDR3 @ 803MHz (10-10-10-27)
Motherboard
Gigabyte Technology Co. Ltd. GA-78LMT-USB3 (Socket M2)
Graphics
BenQ GL2760 (1920x1080@59Hz)
8192MB ATI Radeon RX 480 Graphics (ATI)
Storage
223GB KINGSTON SV300S37A240G ATA Device (SATA-2 (SSD))

 

[xcoldminex]

It may help if you listed full system specs and what this mystery game is. Did you check with support for this game? A single game crashing is either an issue with the driver or something in the game that is buggy in most cases.

First paragraph shows Avast crashing, did you try uninstalling that and then seeing if the game works?

On Sat 26/01/2019 13:42:28 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012619-21372-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x7A7A4)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 26/01/2019 13:42:28 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC2A49)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. KMODE_EXCEPTION_NOT_HANDLED

so new crash after updating both graphics drivers, antivirus and doing a memtest which came out fine.Also temps seem fine.
out of ideas now. Oh game is Total War: Warhammer 1

Specs below:
Operating System
Windows 7 Ultimate 64-bit SP1
CPU
AMD FX-6300
Vishera 32nm Technology
RAM
8.00GB Single-Channel DDR3 @ 803MHz (10-10-10-27)
Motherboard
Gigabyte Technology Co. Ltd. GA-78LMT-USB3 (Socket M2)
Graphics
BenQ GL2760 (1920x1080@59Hz)
8192MB ATI Radeon RX 480 Graphics (ATI)
Storage
223GB KINGSTON SV300S37A240G ATA Device (SATA-2 (SSD))

 

[scout_03]

the tcp/ip refer to network driver and what is the gpu you have and witch driver for it you did load .

 

[xcoldminex]

the tcp/ip refer to network driver and what is the gpu you have and witch driver for it you did load .

I have a radeon RX480 with the most up to date drivers 19.1.2 As a side note i also downloaded driver booster, so not a single driver should be out of date now. Still the same results though..

 

[scout_03]

the other option i would see is to try the os repair files also this ssd is near ful on capacity or not with data on .

 

[hang-the-9]

the tcp/ip refer to network driver and what is the gpu you have and witch driver for it you did load .

I have a radeon RX480 with the most up to date drivers 19.1.2 As a side note i also downloaded driver booster, so not a single driver should be out of date now. Still the same results though..

Don't use driver booster or any 3rd party driver checker, much better to go to the vendor support page for whatever hardware you have.

 

[xcoldminex]

the other option i would see is to try the os repair files also this ssd is near ful on capacity or not with data on .

I've used system file checker and nothing out of the ordinary located. I do have a very full SSD yes. could this be a possible cause?!

 

[scout_03]

if it does not have space to switch data this is not helping so clean up cookies and old temp files also unused download from it .

 

[xcoldminex]

if it does not have space to switch data this is not helping so clean up cookies and old temp files also unused download from it .

Done now 44.6Gb free and still same result so it doesn't seem to be the cause

 

[scout_03]

this https://support.microsoft.com/en-us/help/2888929/kmode-exception-not-handled-stop-error-when-a-driver-tries-to-close-st check your os might have a missing update and give this error https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x1e--kmode-exception-not-handled

 

[xcoldminex]

thanks for your perseverance with helping me but that first article is related only to Windows 8 and the update as such is only windows 8 based.

 

[scout_03]

this is related to your issue https://www.pcgamer.com/kmode-exception-not-handled-error-what-it-is-and-how-to-fix-it/