Fatal hardware error on my external hard drive

[Mazeok]

So I was trying to watch a film of my external hard drive and during the film it froze, I disconnected my hard drive and then plugged it back into my dvd player which wouldn't detect it. I tried using a different usb cable which didn't work, I then tried plugging it into my computer which also wouldn't detect it. However I went into disk management and the drive was there but it was unallocated. When I opened disk management it asks me to initialise disk and asks which partition style I'd like to use. No matter which I choose I end up getting fatal hardware error showing up.

The device is a 1 TB WD My Passport

To better diagnose the problem I installed WD drive utilities. I tested the SMART status on the hard drive and it passed that but the other drive tests both failed. I'm also not sure how to check the warranty on the hard drive.
Any advice on how to proceed would be appreciated, thanks.

 

[atljsf]

about th files

try to run photorec on the hard disk, recuva can work too

about hard disk, if you are unsure about the warranty, surely it is over the year of warranty, most external drives will come with only one year of warranty

if it is a wertern digital call their support line, they will ask for the serial number and model of the unit, those come written on the unit most time

 

[D_Know_WD]

Hi there Mazeok,

That is really unpleasant. 🙁

Is the data stored on the drive really important. In case it is, your safest bet would be to contact a data recovery company. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=KUGAZ5
If you don't really want to go with that, you can consider what atljsf suggested and run some data recovery tools on the drive.

As for the warranty, you can check that link out: http://products.wdc.com/support/kb.ashx?id=KgHW9N

Let me know ho this goes,
D_Know_WD