So I was trying to watch a film of my external hard drive and during the film it froze, I disconnected my hard drive and then plugged it back into my dvd player which wouldn't detect it. I tried using a different usb cable which didn't work, I then tried plugging it into my computer which also wouldn't detect it. However I went into disk management and the drive was there but it was unallocated. When I opened disk management it asks me to initialise disk and asks which partition style I'd like to use. No matter which I choose I end up getting fatal hardware error showing up.
The device is a 1 TB WD My Passport
To better diagnose the problem I installed WD drive utilities. I tested the SMART status on the hard drive and it passed that but the other drive tests both failed. I'm also not sure how to check the warranty on the hard drive.
Any advice on how to proceed would be appreciated, thanks.
The device is a 1 TB WD My Passport
To better diagnose the problem I installed WD drive utilities. I tested the SMART status on the hard drive and it passed that but the other drive tests both failed. I'm also not sure how to check the warranty on the hard drive.
Any advice on how to proceed would be appreciated, thanks.