Faulty AMD GPU?

[TonyBogdanov]

Hi all!

I have an HP ProBook 4530s notebook with an Intel HD 3000 integrated GPU and an AMD Radeon HD 7400. Originally when I bought the notebook the GPU was advertised as 69xx something, but I've read somewhere it's just an alias. Every utility detects it as 7400 now.

Anyway, several months ago I started having an issue where turning my PC on I used to get about 30 seconds of black screen before the logon screen. Additionally some GPU heavy applications like Photoshop CC (CS5 was OK for some reason) started crashing like crazy usually also followed by a "Display adapter has crashed and has recovered" message.

Really annoyed by this and the startup times (I have a decent SSD, so startup is 5-6 seconds otherwise) I ended up disabling the AMD driver, thus only using the integrated Intel HD 3000 (it's good enough for work).

All was fine and dandy until today when I decided to try and re-enable the GPU, perhaps update the drivers to something newer and possibly play some games.

I work as a programmer, so I consider myself a sufficiently tech-savvy person, so I'll spare you the details, but I basically ended up doing a fresh Windows 10 Pro install, yet I'm still nowhere close to fixing the issue.

At this point I have tried all current, beta and legacy drivers from the AMD site including the default driver Windows downloads itself. They either install and don't show up in the Device Manager or don't install at all.

At first at least Windows was able to detect the GPU and try and download the driver even though it made no difference, now (after the reinstall) Windows doesn't even detect that I have a thing called an AMD GPU.

I've also tried Belarc Advisor, which again, has no idea that I have AMD hardware on the machine.

So, my only choice would be to conclude that the GPU is physically dead!

I remember seeing a black section on the copper cooling tube somewhere between the CPU and the GPU about a year back, though I'm not sure if that matters, since the CPU works just fine.

Do you think disassembling the laptop would make any difference (it's well past it's warranty period)?

Do you have any ideas on what could be wrong?

Is there any certain test or utility which I could use to determine if the GPU is not dead before I go back to the horror of trying to fix this as a driver related issue?

Thanks in advance!

 

[Laptop_Nerd]

Hi,

Actually there's no software to check if the GPU is still okay or not unless it's still being detect so you can run a stress test. Here are some other troubleshooting steps that may help.
- Do a clean install of the GPU driver.
- Open Device Manager and uninstall the AMD driver if still listed.
- Next is to open Programs and Features as well then uninstall anything related to AMD.
- Once done, use this software as well to check if anything related to AMD has been uninstalled.
- Here's the link: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
- Once done, download and install the latest driver.
- Here's the link: http://support.amd.com/en-us/download
- Reboot your PC after installing the latest driver and see if the same problem will persist or not.
- If all these will not work last troubleshooting step would be to check if the GPU can be removed or not then apply new thermal paste as well.