Faulty computer parts?

[andreasthoegh]

I recently moved apartments and had my desktop computer with me when i moved. Ever since i moved i've had problems with my computers sound. First of all neither my front or rear audio jacks work - even after updating multiple drivers, including motherboard. Therefore i had the idea that i could buy a bluetooth dongle so that i could wirelessly use my headphones, because they have that feature. At first this worked fine but then it began diconnecting and i eventually bought a new bluetooth dongle. The same happened again where it kept diconnecting my headphones. I most recently then tried to delete and update even more drivers and test my headphones on another computer with bluetooth, where they worked, and i can at this moment not even connect my headphones to my computer.

Specs/DxDiag
https://pastebin.com/nFiPxXDv

This is really killing me, so please help. Thank you in advance!

 

[unclebun]

Your system report says "no sound card found", which means that there is no active sound chipset working in windows. Since you moved with the somputer, it is possible an internal connection has loosened. To have a front audio jack, there is a cable from the motherboard to the front of the computer case to provide the audio signal. Check to see if that connector has become loose. Also try the system with that connector completely unplugged to see if that restore the audio chip. The driver for the sound should be available on the support CD for the mtoherboard and the website for the motherboard.

 

[andreasthoegh]

Your system report says "no sound card found", which means that there is no active sound chipset working in windows. Since you moved with the somputer, it is possible an internal connection has loosened. To have a front audio jack, there is a cable from the motherboard to the front of the computer case to provide the audio signal. Check to see if that connector has become loose. Also try the system with that connector completely unplugged to see if that restore the audio chip. The driver for the sound should be available on the support CD for the mtoherboard and the website for the motherboard.

Thank so much for spending you time on helping me, i really appreciate it! I have already checked for loose cables regarding to the front and rear audio jacks, and manually downloaded the latest realtek audio drivers multiple times. Could it be that my motherboards built in sound card was damaged during the move, and that i should just buy a new sound card and plug it into one of the pci-e slots?

 

[unclebun]

The Intel Z97 chipset has an HD Audio controller built in, so since the computer otherwise works it's unlikely you have damaged the audio chipset. I would suggest reinstalling the chipset driver to see if it fixes it. Also, look in the BIOS setup to see if somehow the audio might have been switched off. If you cannot get it working, adding a pcie sound card would be a workaround.

Your system report says "no sound card found", which means that there is no active sound chipset working in windows. Since you moved with the computer, it is possible an internal connection has loosened. To have a front audio jack, there is a cable from the motherboard to the front of the computer case to provide the audio signal. Check to see if that connector has become loose. Also try the system with that connector completely unplugged to see if that restore the audio chip. The driver for the sound should be available on the support CD for the mtoherboard and the website for the motherboard.

Thank so much for spending you time on helping me, i really appreciate it! I have already checked for loose cables regarding to the front and rear audio jacks, and manually downloaded the latest realtek audio drivers multiple times. Could it be that my motherboards built in sound card was damaged during the move, and that i should just buy a new sound card and plug it into one of the pci-e slots?

 

[andreasthoegh]

The Intel Z97 chipset has an HD Audio controller built in, so since the computer otherwise works it's unlikely you have damaged the audio chipset. I would suggest reinstalling the chipset driver to see if it fixes it. Also, look in the BIOS setup to see if somehow the audio might have been switched off. If you cannot get it working, adding a pcie sound card would be a workaround.

Your system report says "no sound card found", which means that there is no active sound chipset working in windows. Since you moved with the computer, it is possible an internal connection has loosened. To have a front audio jack, there is a cable from the motherboard to the front of the computer case to provide the audio signal. Check to see if that connector has become loose. Also try the system with that connector completely unplugged to see if that restore the audio chip. The driver for the sound should be available on the support CD for the mtoherboard and the website for the motherboard.

Thank so much for spending you time on helping me, i really appreciate it! I have already checked for loose cables regarding to the front and rear audio jacks, and manually downloaded the latest realtek audio drivers multiple times. Could it be that my motherboards built in sound card was damaged during the move, and that i should just buy a new sound card and plug it into one of the pci-e slots?

Hi again, i've tried reinstalling the chipset drivers and looked in the bios for disabled audio but it seems that HD audio is turned on and should be working. I think i'll just have to succumb to the fact that some kind of wizardry is going on and buy a new audio card.. But thanks for the help anyways!