Question Faulty driver BSOD ethernet

Oct 21, 2022
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Hi all I'm having a lot of problems trying to fix my pc. I am getting many BSOD errors every day. I think the fault lies with the 'I211 gigabit network connection' driver. I bought a new ethernet port and attempted to disable the I211 gigabit network connection driver however every time my pc restarts it is back. I have stopped windows automatically updating drivers however the problem persists. I can't seem to get rid of the driver. I'm now thinking of wiping windows and manually installing all drivers. Would this work? Or are there any alternatives to stop this. Any help is greatly appreciated as I need my pc for uni. Thanks
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
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'I211 gigabit network connection' driver.
do you know what driver name is... that is its description but many intel drivers aren't named that clearly
mine is called e1r68xr54.sys so you see, its not that easy.

Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

find the driver name from there and then use Autoruns to stop it loading with windows.
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns
run as admin since its from Microsoft.
go to drivers tab and find that driver. You can use a search using a filter box
untick square to stop it running with windows.
I think you can right click and uninstall from here too.

in case you wrong about source of BSOD

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
 
Oct 21, 2022
3
0
10
0
do you know what driver name is... that is its description but many intel drivers aren't named that clearly
mine is called e1r68xr54.sys so you see, its not that easy.

Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

find the driver name from there and then use Autoruns to stop it loading with windows.
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns
run as admin since its from Microsoft.
go to drivers tab and find that driver. You can use a search using a filter box
untick square to stop it running with windows.
I think you can right click and uninstall from here too.

in case you wrong about source of BSOD

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
Hi thanks so much for the reply. I have followed the steps however this is what i seem to find on driverview. I then go to Autoruns and cant seem to find that driver on there? unless its the iaLPSSi_GPIO? but i dont think it is. i have attached screenshots below. Thanks

https://drive.google.com/drive/folders/1gQzXR5hfNqQMY-Qx1IXTJlr2yqv4YGYU?usp=sharing
 
Oct 21, 2022
3
0
10
0
do you know what driver name is... that is its description but many intel drivers aren't named that clearly
mine is called e1r68xr54.sys so you see, its not that easy.

Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

find the driver name from there and then use Autoruns to stop it loading with windows.
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns
run as admin since its from Microsoft.
go to drivers tab and find that driver. You can use a search using a filter box
untick square to stop it running with windows.
I think you can right click and uninstall from here too.

in case you wrong about source of BSOD

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
hi ive since had another BSOD error so i will share with you the minidump files. the link is below. thank you.

https://drive.google.com/drive/folders/12Ak8rM1XZRE3RaDuTBOiKtLaPIYoA948?usp=sharing
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
61,160
5,187
166,290
10,453
We have bad weather here so I come in when I can.

The dumps should show me the Intel driver name if its there.

Conversion of dumps

report - Click run as fiddle to see report

File: 102222-9406-01.dmp (Oct 22 2022 - 21:32:31)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: chrome.exe)
Uptime: 0 Day(s), 0 Hour(s), 51 Min(s), and 14 Sec(s)

File: 102122-8984-01.dmp (Oct 21 2022 - 22:44:19)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: chrome.exe)
Uptime: 0 Day(s), 0 Hour(s), 05 Min(s), and 24 Sec(s)

File: 102122-8890-01.dmp (Oct 21 2022 - 22:38:23)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: RuntimeBroker.exe)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 32 Sec(s)

File: 102122-7687-01.dmp (Oct 21 2022 - 22:36:45)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
Probably caused by: memory_corruption (Process: svchost.exe)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 40 Sec(s)

File: 102122-10593-01.dmp (Oct 21 2022 - 22:59:02)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: explorer.exe)
Uptime: 0 Day(s), 0 Hour(s), 10 Min(s), and 28 Sec(s)

I don't think I see the intel driver
I see this one
Dec 08 2017rt640x64.sysRealtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/
which I wasn't expecting to see. I have to guess that is your adapter
Download Win10 Auto Installation Program (NDIS) from under windows header here - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

I can see this
May 05 2022iqvsw64e.sysIntel driver
which is Intel Network Adapter Diagnostic driver and might be involved

I see thee Intel Wifi but that isn't associated with Ethernet.

Have you disabled the device itself in device manager?
 

ubuysa

Honorable
Jul 29, 2016
63
9
10,565
6
Hi all I'm having a lot of problems trying to fix my pc. I am getting many BSOD errors every day. I think the fault lies with the 'I211 gigabit network connection' driver. I bought a new ethernet port and attempted to disable the I211 gigabit network connection driver however every time my pc restarts it is back.
What made you think you had a LAN port problem in the first place? Is this why you bought a new LAN card?

Did the BSODs start before or after you fitted the new LAN card?

I'm now thinking of wiping windows and manually installing all drivers. Would this work? Or are there any alternatives to stop this. Any help is greatly appreciated as I need my pc for uni. Thanks
We're some way from that yet, a reinstall at this stage is a tad extreme.

The common feature amongst all your dumps is that they all show the same exception code; 0xC0000005, which is a memory access violation error. The other common issue is that you have been working inside the PC (to fit the new LAN card) - so is it possible you may have disturbed the RAM cards slightly?

I would first suggest that you remove each RAM card and then reinsert them fully. See how things are after that.

If that doesn't help, then download Memtest 86 and write is to a bootable USB drive using the tool provided in the download. Instructions on how to do this are here. Then boot that USB drive and allow Memtest to run. Allow it to complete all four iterations of the 13 tests, this will take a few hours. Even a single error reported is a fail. Let us know how that goes.
 

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