Question Faulty Motherboard? USB devices issue


Sep 3, 2014
Afternoon folks,

I've been having a slight issue with my PC where I will be playing a game, and out of nowhere, I will hear the Windows 11 USB disconnect and reconnect sounds, my game will freeze and some devices then stop working. I have to restart my computer for the devices to resume working again.

I think this could be a faulty mobo but I'm not too sure on this one, apologies if this ends up being posted in the wrong section.

BIOS is up to date, and I've noticed I have three unknown devices showing in Device Manager that I cannot find vendor or device IDs for.


Specs below:

OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name 31577
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2423, 09/08/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX B550-E GAMING
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume6
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22621.1413"
Username 31577\Shia
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 22.9 GB
Total Virtual Memory 68.7 GB
Available Virtual Memory 55.9 GB
Page File Space 36.8 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Running
Virtualisation-based security required security properties
Virtualisation-based security available security properties Base Virtualisation Support, DMA Protection, UEFI Code Readonly, Mode Based Execution Control
Virtualisation-based security services configured Hypervisor enforced Code Integrity
Virtualisation-based security services running Credential Guard, Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Any help would be a massive help



Sep 3, 2014
Hi Shia,

Did you reset CMOS after the bios update. There is a known USB issued in older AGESA builds, and the newer ones without. clearing CMOS may help here.
Hi there,

Thanks for the reply, I’ve reset the CMOS via the button on the back of the motherboard, it had resolved the problem but upon starting my computer today, it’s back.