Fax Problem - Fax Monitor Doesn't Monitor!

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Hi,

I have a problem with faxing. My laptop is connected to my telephone line
via the modem and I use it to send and receive faxes.

When my telephone rang an icon used to appear in my system tray which
allowed me to manually receive faxes. Also, when I sent or received a fax,
fax monitor would display the progress. None of these things happen now.

In Fax Properties, all the items on the Tracking tab are checked.

Can anyone help?

Thanks,
Malcolm

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this problem. The following
may also apply:

http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer
http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security


--
Russ Valentine
[MVP-Outlook]
"Malcolm Hegarty" <malcolm.hegarty@tiscali.co.uk> wrote in message
news:eIfeZgGtEHA.2864@TK2MSFTNGP09.phx.gbl...
> Hi,
>
> I have a problem with faxing. My laptop is connected to my telephone line
> via the modem and I use it to send and receive faxes.
>
> When my telephone rang an icon used to appear in my system tray which
> allowed me to manually receive faxes. Also, when I sent or received a fax,
> fax monitor would display the progress. None of these things happen now.
>
> In Fax Properties, all the items on the Tracking tab are checked.
>
> Can anyone help?
>
> Thanks,
> Malcolm
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Russ,

Thanks for your reply.

My laptop is at Windows XP Pro SP2 (newly applied).

The Symantec articles are very interesting and i will review and act on
them.

Thank you,
Malcolm

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:%23VK45WHtEHA.624@TK2MSFTNGP09.phx.gbl...
>A number of standard update and repair procedures disabled the Fax Monitor
>in the initial release of Windows XP. These problems were fixed in Service
>Pack 1. Make sure you apply SP1 if you notice this problem. The following
>may also apply:
>
> http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
> computer
> http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
> Microsoft Fax Monitor does not function properly after installing Norton
> Internet Security
>
>
> --
> Russ Valentine
> [MVP-Outlook]
> "Malcolm Hegarty" <malcolm.hegarty@tiscali.co.uk> wrote in message
> news:eIfeZgGtEHA.2864@TK2MSFTNGP09.phx.gbl...
>> Hi,
>>
>> I have a problem with faxing. My laptop is connected to my telephone line
>> via the modem and I use it to send and receive faxes.
>>
>> When my telephone rang an icon used to appear in my system tray which
>> allowed me to manually receive faxes. Also, when I sent or received a
>> fax, fax monitor would display the progress. None of these things happen
>> now.
>>
>> In Fax Properties, all the items on the Tracking tab are checked.
>>
>> Can anyone help?
>>
>> Thanks,
>> Malcolm
>>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

If SP2 is already installed, then you can ignore the part about SP1. SP2
contains the fixes already.
--
Russ Valentine
[MVP-Outlook]
"Malcolm Hegarty" <malcolm.hegarty@tiscali.co.uk> wrote in message
news:u9ebGFItEHA.1404@TK2MSFTNGP11.phx.gbl...
> Russ,
>
> Thanks for your reply.
>
> My laptop is at Windows XP Pro SP2 (newly applied).
>
> The Symantec articles are very interesting and i will review and act on
> them.
>
> Thank you,
> Malcolm
>
> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> news:%23VK45WHtEHA.624@TK2MSFTNGP09.phx.gbl...
>>A number of standard update and repair procedures disabled the Fax Monitor
>>in the initial release of Windows XP. These problems were fixed in Service
>>Pack 1. Make sure you apply SP1 if you notice this problem. The following
>>may also apply:
>>
>> http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
>> Error: "Rule Default Block Netspy Trojan Horse Matched" when you start
>> the
>> computer
>> http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?OpenDocument
>> Microsoft Fax Monitor does not function properly after installing Norton
>> Internet Security
>>
>>
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Malcolm Hegarty" <malcolm.hegarty@tiscali.co.uk> wrote in message
>> news:eIfeZgGtEHA.2864@TK2MSFTNGP09.phx.gbl...
>>> Hi,
>>>
>>> I have a problem with faxing. My laptop is connected to my telephone
>>> line via the modem and I use it to send and receive faxes.
>>>
>>> When my telephone rang an icon used to appear in my system tray which
>>> allowed me to manually receive faxes. Also, when I sent or received a
>>> fax, fax monitor would display the progress. None of these things happen
>>> now.
>>>
>>> In Fax Properties, all the items on the Tracking tab are checked.
>>>
>>> Can anyone help?
>>>
>>> Thanks,
>>> Malcolm
>>>
>>
>>
>
>