Faxing wrong paper size.

wanamingo

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Jan 21, 2011
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I recently replaced a users fax machine with another model. I tested it out by faxing our main building just to make sure the fax would get through, it faxed fine but whenever I use the auto tray (Feeder), the fax on the recieving end is legal.

So basically whenever the user faxes the receiving unit thinks it is a legal size document and prints it as such. Ive adjusted all of the setting related to paper and cant seem to come up with a solution....

Any suggestions?

Also is it possible to have the rollers wearing out? Causing it to maybe skip over a few parts of the paper and report that it is faxing a paper type larger than letter?
 

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