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Question Feel pretty screwed

May 30, 2020
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So I have an i7 9700 intel @ 3.00Ghz.... but it runs like trash. I cannot even play games like Starbound without the RAM slowing down. The video card is average its an RTX 1650, but isnt bad. I tried going into overclock in the BIOS but it is locked, woth no way to turn it on. I cannot access xmp either. Do I have to buy a whole new motherboard.... or is there anything I can do?
 
So I have an i7 9700 intel @ 3.00Ghz.... but it runs like trash. I cannot even play games like Starbound without the RAM slowing down. The video card is average its an RTX 1650, but isnt bad. I tried going into overclock in the BIOS but it is locked, woth no way to turn it on. I cannot access xmp either. Do I have to buy a whole new motherboard.... or is there anything I can do?
Without K that CPU is locked for OC, are you sure it boosts to 4.7GHz when under full load ? XMP should still work if RAM has it. If RAM is 2133MHz there will be no XMP.
 
May 30, 2020
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please list all of your equipment
Sorry for late reply, here are my stats:

------------------
System Information
------------------
Time of this report: 6/2/2020, 05:51:47
Machine name: DESKTOP-66S7IST
Machine Id: {52FE772D-2C10-490A-A27F-45545732633A}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8930
BIOS: 1.1.9 (type: UEFI)
Processor: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz (8 CPUs), ~3.0GHz
Memory: 16384MB RAM
Available OS Memory: 16222MB RAM
Page File: 10257MB used, 8395MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1650
Manufacturer: NVIDIA
Chip type: GeForce GTX 1650
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1F82&SUBSYS_12651028&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12072 MB
Dedicated Memory: 3962 MB
Shared Memory: 8110 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.650391,0.337891), Green(0.320313,0.613281), Blue(0.154297,0.060547), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: G246HYL
Monitor Id: ACR035B
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_542839aebdb134c5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_542839aebdb134c5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_542839aebdb134c5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_542839aebdb134c5\nvldumdx.dll
Driver File Version: 26.21.0014.4274 (English)
Driver Version: 26.21.14.4274
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2020-03-12 8:00:00 PM, 963992 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5CC2-11CF-2A63-6B321BC2D735}
Vendor ID: 0x10DE
Device ID: 0x1F82
SubSys ID: 0x12651028
Revision ID: 0x00A1
Driver Strong Name: oem35.inf:0f066de308145739:Section036:26.21.14.4274:pci\ven_10de&dev_1f82&subsys_12651028
Rank Of Driver: 00CF0001
 
May 30, 2020
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Nonononono, that's useless.
Download and run hwinfo: https://www.hwinfo.com/
Click on Save Report, Save to clipboard, then Next.
Highlight everything that appears in the new window and copy-paste that here.
Okay, thanks for the help. I hope this is what youre looking for:

Computer: DELL XPS 8930
CPU: Intel Core i7-9700 (Coffee Lake-S, R0)
3000 MHz (30.00x100.0) @ 4089 MHz (41.00x99.8)
Motherboard: DELL 0T2HR0
BIOS: 1.1.9, 08/27/2019
Chipset: Intel Z370 (Kaby Lake)
Memory: 16384 MBytes @ 1330 MHz, 19-19-19-43
- 8192 MB PC21300 DDR4 SDRAM - Samsung M378A1K43DB2-CTD
- 8192 MB PC21300 DDR4 SDRAM - Samsung M378A1K43DB2-CTD
Graphics: Intel UHD Graphics 630 (Coffee Lake-S GT2) [DELL]
Intel UHD Graphics 630, 1024 MB
Graphics: DELL GeForce GTX 1650
NVIDIA GeForce GTX 1650, 4096 MB GDDR5 SDRAM
Drive: ST2000DM008-2FR102, 1953.5 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: ST1000LM024 HN-M101MBB, 976.8 GB, Serial ATA 3Gb/s @ 3Gb/s <-> USB
Sound: Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
Sound: NVIDIA, Device ID: 10FA
Network: Killer Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter (200NGW)
Network: Qualcomm/Atheros e2400 PCI-E Gigabit Ethernet Controller
OS: Microsoft Windows 10 Home (x64) Build 18363.836 (1909/November 2019 Update)
 
May 30, 2020
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None of the others came back, eh?
1)Cpu and gpu thermals?

2)All drivers updated from Dell's website? Chipset, sata, lan, vga, audio?
Uhm, I'm not sure about the CPU and thermals, not sure how to reach those. All the rest, couldn't I do through device manager? Should I go to their website, and is there an "update all" option. Or are their specific things on their website I should look for to make sure I am up to date?
 
May 30, 2020
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Hi sorry to ask this kinda silly question but...

Is your display (monitor) plugged into the GTX 1650 back ports?, or Did you plugged the display to the motherboard output?
I believe my monitor is plugged into the 1650. I have an HDMI that runs to my TV that is connected to the motherboard one. Don't know if that's relevant, but I usually use the monitor. And the TV port only rarely.
 

Phaaze88

Illustrious
Ambassador
Uhm, I'm not sure about the CPU and thermals, not sure how to reach those
Huh. Surprised they don't supply their own software for reading those...
Open hwinfo, Sensors Only again, and to find the thermals is as simple as picking out the ones with the thermometer next to them.

Should I go to their website, and is there an "update all" option. Or are their specific things on their website I should look for to make sure I am up to date?
If there isn't an update all option, I already pointed out the ones you should install.
 
May 30, 2020
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Huh. Surprised they don't supply their own software for reading those...
Open hwinfo, Sensors Only again, and to find the thermals is as simple as picking out the ones with the thermometer next to them.


If there isn't an update all option, I already pointed out the ones you should install.
Okay, thank you I figured the ones you listed were key. I'll try to update them for sure.

Here are the thermals:
GPU 30%
CPU ~40%
( says CPU package 39%, CPU IA core 40%, CPU GT Cores 40% - all fluctuate between 39 and 40%)
 
May 30, 2020
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Percents???
Those are the max temps of both in Celsius(C)?
Percents???
Those are the max temps of both in Celsius(C)?
Yes, Celcius sorry. And no it wasn't the max. They're now at like 65 degrees for the CPU, but GPU is at 30. Sorry for all this, thank you for the help. Is there a way to get a static median temperature, or will it always be changing? I registered my PC on DELL and am updating drivers and then all the stuff you said, as well.
 

Phaaze88

Illustrious
Ambassador
It's always changing, but that's why the minimum and maximums are there.
Is that how hot they get in game, or just on the desktop? We need in game thermals.

The clock icon at the bottom-right corner of hwinfo can be used to clear all current readings.
 
May 30, 2020
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It's always changing, but that's why the minimum and maximums are there.
Is that how hot they get in game, or just on the desktop? We need in game thermals.

The clock icon at the bottom-right corner of hwinfo can be used to clear all current readings.
Thank you for your patience. CPU 63 -71, CPU IA 63-71, CPU GT 57 - 62
and GPU is now 59 -82

that's while Im playing Fallen Order, the game Im trying to play
 

WildCard999

Titan
Moderator
Temps are a bit warm but within safe limits so I don't think those are the issues.

I'd like to make sure your system is using the 1650 and not the iGPU on the CPU.

In the picture below where it's circled in red there should be ports such as HDMI. One of those are the connections you want to use, not the vertical ones on the motherboard. (Couldn't find that model with a pic that had a dedicated GPU in it).



Next make sure the 1650 drivers are up to date, if they are older then it can cause performance issues. Install then new drivers.
https://www.nvidia.com/Download/driverResults.aspx/159887/en-us

When installing the drivers you can download the Nvidia Geforce Experience which automatically can set the graphics for most games to match your system and monitor (or TV). This is a good choice for those who don't like tweaking the settings.

Lastly you stated this computer is connected to a TV. Is it a 4K TV by any chance? If so the GTX 1650 isn't even remotely good enough to run the new Star Wars games smoothly.
 
May 30, 2020
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Temps are a bit warm but within safe limits so I don't think those are the issues.

I'd like to make sure your system is using the 1650 and not the iGPU on the CPU.

In the picture below where it's circled in red there should be ports such as HDMI. One of those are the connections you want to use, not the vertical ones on the motherboard. (Couldn't find that model with a pic that had a dedicated GPU in it).



Next make sure the 1650 drivers are up to date, if they are older then it can cause performance issues. Install then new drivers.
https://www.nvidia.com/Download/driverResults.aspx/159887/en-us

When installing the drivers you can download the Nvidia Geforce Experience which automatically can set the graphics for most games to match your system and monitor (or TV). This is a good choice for those who don't like tweaking the settings.

Lastly you stated this computer is connected to a TV. Is it a 4K TV by any chance? If so the GTX 1650 isn't even remotely good enough to run the new Star Wars games smoothly.
Yes, so I have my monitor hooked to that. The one you specified in red. The other HDMI I have to the motherboard, I barely use, it's an HDMI cable that isn't connected unless I want to put my desktop on PC. The driver "isn't" up to date, but I do update it typically but it doesn't help the problem.
So it's not temps, but 82 is high for just a GTX 1650...

Between the 2 HDDs, which one is the OS on, and which on is the game library on?
I have the game installed on the PC itself (for Jedi Fallen Order). Starbound is on my Steam and installed on the Portable HDD I believe. But I play other games off Steam on the HDD like Dead by Daylight, Overwatch, stuff like that, it is flawless.
Disable integrated GPU in BIOS and connect all your monitors to graphics card.
and okay I will certainly try! thank you!
 

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