[SOLVED] File Explorer Properties issue

[jon96789]

In Windows Explorer, if I check the properties of my D: drive (it's a separate hard drive) by right-clicking and selecting Properties, it will show 357 GB used.

But if I open the D: drive in Explorer, select all the folders and select Properties, it shows only 190 GB used, a difference of 167 GB. Any idea what's going on?

The Recycle Bin is empty. I used WinDirStat to scan the D: Drive, and it also shows 190 GB used. Disk Management also shows 357 GB used.

 

[dwd999]

Do you have Volume Shadow Copy turned on or some other System Restore backup function? You could use the Disk Cleanup, Cleanup System Files option , and the More Options setting to delete Volume Shadow copies and Restore points, if you're sure that you don't need them.

 

[USAFRet]

Install and run either WinDirStat, or WizTree.

Run as Administrator, selecting only the drive in question.
Post a screencap here.

Also, a screencap of your Disk Management window.

 

[jon96789]

This may sound stupid... How do you insert an image?

 

[USAFRet]

This may sound stupid... How do you insert an image?

Upload your pic to imgur.com, post the link here.

 

[jon96789]

here you go... It's drive D: that I am having issues with...

 

[USAFRet]

It seems you've relocated your /Users/ folder to the 5TB D drive?
If so, you really shouldn't do that. It rarely ends up well.

 

[Lafong]

Disk 4 is dynamic.

Is that intentional? Rarely seen.

What is the supposed size of Disk 3 Drive D if you actually looked at the label on the drive?

 

[USAFRet]

Drive 4, Drive U...Spanned.
Spanned with what?

 

[jon96789]

Drive 4 is made up of three spanned 5TB Toshiba drives. Only the My Documents, My Pictures, My Videos and My Music folders are relocated to the D: Drive. The actual users folder is still on the C: Drive.

On a side note, my PC got corrupted somehow and I was forced to do a repair in Windows by doing a rebuild, keeping the old data.

 

[jon96789]

If I need to, I can just move all the data from the D: drive to the E: drive. I can then repartition, reformat and copy all the data back to the D: drive if necessary...

 

[USAFRet]

That seems inordinately complex.

3x 5TB drives would span to a 15TB thing. As sort of but not really seen in your Disk Management.

But relocating the Libraries used to be sort of a good idea.
Applications and Windows has gotten really good at using multiple drives/partitions. No need to forcibly relocate.

 

[jon96789]

Here's the full disk management screen...

 

[jon96789]

I just used WizTree and discovered the issue... My System Volume Information folder is using 177 GB of space. What is the purpose of it? Can it be deleted?

 

[USAFRet]

That orange space is probably System Restore Points.
Look into the setting for that.

 

[jon96789]

That is odd... I have all backups and system restore points disabled....

 

[jon96789]

I could not delete the System Volume Information folder no matter what i did. Even taking full control of the folder did not work. I could view the contents but I could not delete them... I ended up replacing the hard drive with a spare. I copied the files from the original drive to another drive and back to the new hard drive. So the space problem is resolved. Thanks for all the help...

My final issue is with Windows backup... Every time when I try to do a backup using Windows Backup, I get an error 0x80070015 "The device is not ready", whether I do a full system image or a backup. I had this problem several months before I replaced the hard drive so i know it is not the issue.

I recently did a full reinstall of Windows at the beginning of the month and that did not resolve the issue. Any ideas? Thanks again...

Another puzzle for you... Why does Disk Management show six partitions on my boot drive (disk 5)?

 

[USAFRet]

To completely clean a drive, the commandline function diskpart, and the clean command works. (see below)

Don't know whats going on with WIndows Backup...I don't use it.

All those partitions? Possibly failed previous OS install attempts?



https://www.tomshardware.com/news/format-hard-drive-command-prompt,37632.html
https://www.seagate.com/support/kb/...-a-drive-through-the-command-prompt-005929en/
https://searchwindowsserver.techtar...t-to-create-extend-or-delete-a-disk-partition

 

[Lafong]

My final issue is with Windows backup... Every time when I try to do a backup using Windows Backup, I get an error 0x80070015 "The device is not ready", whether I do a full system image or a backup. I had this problem several months before I replaced the hard drive so i know it is not the issue.

Do yourself a favor.

Don't use Windows Backup. Microsoft has issued an advisory stating that users should use a third party application instead. Windows Backup is officially being "deprecated" by Microsoft.

https://docs.microsoft.com/en-us/windows/deployment/planning/windows-10-deprecated-features

System Image Backup (SIB) Solution

We recommend that users use full-disk backup solutions from other vendors.

It has always been very testy, finicky, and inflexible. A lot of quirks that come back to bite you. It sorta "works" if you know the quirks, but few do and MS says use something else.

Maybe use Macrium Reflect for system backup and a dedicated file by file backup program for personal data backup.