Help! I did a "Reset My PC" (Windows 10) including deleting all files and folders. I backed up all of those on to my external HD. One of those folders (the most important and sensitive folder, all of my personal information) had been LOCKED on my Desktop. I saved it on to my ext. HD by simply "sliding" the folder icon over to my external drive and it saved there, instead of unlocking it first and moving over all of its contents into a folder of the same name on my ext. HD. After the reset I attempted to move that precious folder back over to my Desktop and only the folders copied over--none of the contents in the folders! Further, when I view the folders and files on my ext. HD, they each have a padlock on their respective icons, and I am not allowed to view any of them!!! Anyone have a suggestion as to retrieving the contents of that precious folder?