files disappeared from external hard drive

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brsm365

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Jan 9, 2018
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I have folder that completely disappeared from external hard drive. I used it and a few minutes later went back and it was gone. At first I thought I accidentally moved or deleted. Looked everywhere for it including recycle bin and didn't find. Searched the web and this site for answers and the most common issue that cause this is that the file gets hidden. Followed direction to show hidden files. Including unchecking hide protected operating system files and still didn't find it. Also did a virus scan of the drive. I used Recuva software and it did find the file in the exact location it's supposed to be.However it says it's unrecoverable. Tried EaseUS data recovery tool and if also found the file. It does show a status but I have to purchase the software if I want to recover.

So my questions are. What happened to this file for it to suddenly disappear? Is there any free software out there that can recover it? If not and I have to use EaseUS Data recovery what's to say it will be recoverable. I assume a paid software is better than a free one> I just don't want to $70.00 for a software that I will likely only use for it so sorry your file can't be recovered after I already paid for it.
 

brsm365

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Jan 9, 2018
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I tried a handful of free recovery software and none of them worked. So I decided to buy EaseUS data recovery and I wasn't disappointed. The folder in question was almost 300gb and it recovered everything. I didn't have time to go true each file yet but they do appear to all be there and those I have checked are not corrupted.
 
Feb 8, 2020
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This has recently happened to me and I'm so confused. One day my folders are here and I'm working on them perfectly and the next morning they both disappeared. I'm not sure how they disappeared because I didn't move or delete them. They are absolutely nowhere to be found and Seagate isn't helping me at all. I'm not quite sure how this happened. Did you ever find out?
 

USAFRet

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Mar 16, 2013
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This has recently happened to me and I'm so confused. One day my folders are here and I'm working on them perfectly and the next morning they both disappeared. I'm not sure how they disappeared because I didn't move or delete them. They are absolutely nowhere to be found and Seagate isn't helping me at all. I'm not quite sure how this happened. Did you ever find out?
This thread is 2 years old. The OP has not been back, and is highly unlikely to read this.

Please start a new thread for your particular situation.
 
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