- Mar 31, 2014
- 80
- 0
- 18,640
I've tried a great deal of fixes for this issues but none seem to be working. The following are steps i've taken:
Undertaken all pending windows updates both compulsory and optional (Note: Updates are not set to automatically install ); updated GPU driver; uninstalled recently installed software; clean installation of Firefox; CMD sfc /scannow; disabled hardware acceleration; ran in safe-mode; changed dom.ipc.plugins.flash.disable-protected-mode to true; updated Firefox from 55 to 57.0b13; ran a full virus check of C and F drives as well as checking their health ( Both 100% ); Memory diagnostics tool with zero problems.
At this point i'm not really sure what to do.
Crash ID's:
bp-645b528d-1dcb-4287-97bc-8f44b0171103 : 03/11/2017 : 11:12
bp-8daf950a-5b7b-4dc3-93e7-727f50171103 : 03/11/2017 : 1:12
bp-8e96ef51-8d67-41b5-ad41-891250171103 : 03/11/2017 : 10:29
bp-1a05f98b-efc7-412b-aa3d-1d36e0171103 : 03/11/2017 : 10:29
bp-624c6922-c344-497c-a18b-ee3300171103 : 03/11/2017 : 09:35
bp-859e3f15-8bb4-473c-880a-f10d41171103 : 03/11/2017 : 09:30
Most recent crash log:
Signature: js::jit::BacktrackingAllocator::reifyAllocations
UUID: 645b528d-1dcb-4287-97bc-8f44b0171103
Date Processed: 2017-11-03 11:12:25
Uptime: 2 seconds
Last Crash 11 seconds before submission
Install Age : 5,597 seconds since version was first installed (1 hour, 33 minutes and 17 seconds)
Install Time : 2017-11-03 09:38:52
Product : Firefox
Release Channel: beta
Version : 57.0b13
Build ID : 20171030163911
OS : Windows 7
OS Version : 6.1.7601 Service Pack 1
Build Architecture: amd64
Build Architecture Info: family 6 model 60 stepping 3 | 8
Adapter Vendor ID : 0x10de
Adapter Device ID : 0x1184
Startup Crash : False
Crash Reason : EXCEPTION_ACCESS_VIOLATION_READ
Crash Address : 0xffffffffffffffff
Total Virtual Memory : 8,796,092,891,136 bytes (8 TB)
Available Virtual Memory : 8,794,130,374,656 bytes (8 TB)
Available Page File : 14,481,801,216 bytes (13.49 GB)
Available Physical Memory : 14,342,578,176 bytes (13.36 GB)
System Memory Use Percentage : 15
EMCheckCompatibility : True
App Notes :
AdapterVendorID: 0x10de, AdapterDeviceID: 0x1184, AdapterSubsysID: 325519da, AdapterDriverVersion: 23.21.13.8813
Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0412, AdapterSubsysID2: 325519da, AdapterDriverVersion2: 10.18.14.4264FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR-
Processor Notes : processor_prod-processor-i-050836b74665c8991_8079; MozillaProcessorAlgorithm2015
System details:
Installed Plug-ins
Disconnect / Reddit Enhancement Suite / uBlock Origin
Application
Firefox 57.0b13
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Support URL: https://support.mozilla.org/1/firefox/57.0/WINNT/en-GB/
Extensions
Disconnect 5.18.21 (2.0@disconnect.me)
Reddit Enhancement Suite 5.8.6 (jid1-xUfzOsOFlzSOXg@jetpack)
uBlock Origin 1.14.16 (uBlock0@raymondhill.net)
Javascript
incrementalGCEnabled: True
Graphics
adapterDescription: NVIDIA GeForce GTX 770
adapterDescription2: Intel(R) HD Graphics 4600
adapterDeviceID: 0x1184
adapterDeviceID2: 0x0412
adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
adapterRAM: 2048
adapterRAM2: Unknown
adapterSubsysID: 325519da
adapterSubsysID2: 0000000c
adapterVendorID: 0x10de
adapterVendorID2: 0x8086
crashGuards: []
direct2DEnabled: False
direct2DEnabledMessage: [u'']
directWriteEnabled: True
directWriteVersion: 6.2.9200.22164
driverDate: 10-27-2017
driverDate2: 8-4-2015
driverVersion: 23.21.13.8813
driverVersion2: 10.18.14.4264
featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
isGPU2Active: False
numAcceleratedWindows: 0
numAcceleratedWindowsMessage: [u'']
numTotalWindows: 2
offMainThreadPaintEnabled: False
webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D9Ex vs_3_0 ps_3_0)
webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007fac) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
webgl2DriverExtensions: -
webgl2Extensions: -
webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
webgl2Version: -
webgl2WSIInfo: -
windowLayerManagerRemote: True
windowLayerManagerType: Basic
windowUsingAdvancedLayers: False
Modified Preferences
Misc
User JS: No
Accessibility: No
Undertaken all pending windows updates both compulsory and optional (Note: Updates are not set to automatically install ); updated GPU driver; uninstalled recently installed software; clean installation of Firefox; CMD sfc /scannow; disabled hardware acceleration; ran in safe-mode; changed dom.ipc.plugins.flash.disable-protected-mode to true; updated Firefox from 55 to 57.0b13; ran a full virus check of C and F drives as well as checking their health ( Both 100% ); Memory diagnostics tool with zero problems.
At this point i'm not really sure what to do.
Crash ID's:
bp-645b528d-1dcb-4287-97bc-8f44b0171103 : 03/11/2017 : 11:12
bp-8daf950a-5b7b-4dc3-93e7-727f50171103 : 03/11/2017 : 1:12
bp-8e96ef51-8d67-41b5-ad41-891250171103 : 03/11/2017 : 10:29
bp-1a05f98b-efc7-412b-aa3d-1d36e0171103 : 03/11/2017 : 10:29
bp-624c6922-c344-497c-a18b-ee3300171103 : 03/11/2017 : 09:35
bp-859e3f15-8bb4-473c-880a-f10d41171103 : 03/11/2017 : 09:30
Most recent crash log:
Signature: js::jit::BacktrackingAllocator::reifyAllocations
UUID: 645b528d-1dcb-4287-97bc-8f44b0171103
Date Processed: 2017-11-03 11:12:25
Uptime: 2 seconds
Last Crash 11 seconds before submission
Install Age : 5,597 seconds since version was first installed (1 hour, 33 minutes and 17 seconds)
Install Time : 2017-11-03 09:38:52
Product : Firefox
Release Channel: beta
Version : 57.0b13
Build ID : 20171030163911
OS : Windows 7
OS Version : 6.1.7601 Service Pack 1
Build Architecture: amd64
Build Architecture Info: family 6 model 60 stepping 3 | 8
Adapter Vendor ID : 0x10de
Adapter Device ID : 0x1184
Startup Crash : False
Crash Reason : EXCEPTION_ACCESS_VIOLATION_READ
Crash Address : 0xffffffffffffffff
Total Virtual Memory : 8,796,092,891,136 bytes (8 TB)
Available Virtual Memory : 8,794,130,374,656 bytes (8 TB)
Available Page File : 14,481,801,216 bytes (13.49 GB)
Available Physical Memory : 14,342,578,176 bytes (13.36 GB)
System Memory Use Percentage : 15
EMCheckCompatibility : True
App Notes :
AdapterVendorID: 0x10de, AdapterDeviceID: 0x1184, AdapterSubsysID: 325519da, AdapterDriverVersion: 23.21.13.8813
Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0412, AdapterSubsysID2: 325519da, AdapterDriverVersion2: 10.18.14.4264FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR-
Processor Notes : processor_prod-processor-i-050836b74665c8991_8079; MozillaProcessorAlgorithm2015
System details:
Installed Plug-ins
Disconnect / Reddit Enhancement Suite / uBlock Origin
Application
Firefox 57.0b13
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Support URL: https://support.mozilla.org/1/firefox/57.0/WINNT/en-GB/
Extensions
Disconnect 5.18.21 (2.0@disconnect.me)
Reddit Enhancement Suite 5.8.6 (jid1-xUfzOsOFlzSOXg@jetpack)
uBlock Origin 1.14.16 (uBlock0@raymondhill.net)
Javascript
incrementalGCEnabled: True
Graphics
adapterDescription: NVIDIA GeForce GTX 770
adapterDescription2: Intel(R) HD Graphics 4600
adapterDeviceID: 0x1184
adapterDeviceID2: 0x0412
adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
adapterRAM: 2048
adapterRAM2: Unknown
adapterSubsysID: 325519da
adapterSubsysID2: 0000000c
adapterVendorID: 0x10de
adapterVendorID2: 0x8086
crashGuards: []
direct2DEnabled: False
direct2DEnabledMessage: [u'']
directWriteEnabled: True
directWriteVersion: 6.2.9200.22164
driverDate: 10-27-2017
driverDate2: 8-4-2015
driverVersion: 23.21.13.8813
driverVersion2: 10.18.14.4264
featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
isGPU2Active: False
numAcceleratedWindows: 0
numAcceleratedWindowsMessage: [u'']
numTotalWindows: 2
offMainThreadPaintEnabled: False
webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D9Ex vs_3_0 ps_3_0)
webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007fac) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
webgl2DriverExtensions: -
webgl2Extensions: -
webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
webgl2Version: -
webgl2WSIInfo: -
windowLayerManagerRemote: True
windowLayerManagerType: Basic
windowUsingAdvancedLayers: False
Modified Preferences
Misc
User JS: No
Accessibility: No
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