Firefox keeps Crashing and IE wont load!

[Maddison_2]

I don't know where else to post this other than here, as I expect it may be memory related. I got on my laptop today and opened firefox, and I get a message that firefox has crashed, and it fails to send a crash report. I open microsoft edge and it wont connect to internet or refresh or anything. internet is perfectly fine and im able to use it on my mums computer. scanned for malware and viruses, trouble shoot'd network and nothing. what the heck is this and how do I fix it???

 

[rgd1101]

MERGED QUESTION
Question from Maddison_2 : "Browsers keep crashing!"

I got on my laptop today and opened firefox, and I get a message that firefox has crashed, and it fails to send a crash report. I open microsoft edge and it wont connect to internet or refresh or anything. internet is perfectly fine and im able to use it on my mums computer. scanned for malware and viruses, trouble shoot'd network and nothing. what the heck is this and how do I fix it???