Question Firefox not finishing to load pages, any page.

[RodroX]

Hi Guys, so I had to change some parts in my main PC do to a unknown issue that was making it restart at random times.
Lucky me it seems the old Ryzen 5 3600 and RAM are working, Ima use it to upgrade the living room PC

System as follows:
AMD RYZEN 5 5600G (stock cooler)
ASUS TUF GAMING B550M-PLUS WIFI 2 + 2x KINGSTON FURY BEAST 8GB @ 3200 (DDR4)
EVGA RTX 2070 BLACK EDITION
WD BLUE SSD 500GB (about 80% free) + WD GREEN SN350 1GB (about 75% free) + WD BLUE HDD 1 TB (about 70% free)
BEQUIET PURE BASE 500DX + CORSAIR RM750x
Only drivers installed, no crappy software of any types (no RGB apps).

The issue started a month ago more or less, I already did AV (Avast Free) and Malware scan nothing found, deleted cookies and browser history/activity, tried the REFRESH option too. Everyhing is fully up to date.

Every time I try to use Firefox its seems to work ok, but then it refuse to 100% load pages, could be anything, hotmail, youtube, national weather report, news sites, anything, you name it, 9 of 10 times it doesn't finish to load the page.
Sometimes it even shows the "No Internet" sign. Of course internet is actually having no isses I can be aware of.
Another issue is when downloading files with it, even the smallest files (a few KB) takes many, many seconds to finish (like the issues loading pages repeat while downlaoding files too).

Yestarday I turned the PC On, started a ping 8.8.8.8 -t. At the same time I used the Brwoser, Steam, Blizzard App, Logitech G Hhub, played a few truking games, some Diablo IV, did some small working tasks, etc. During all this time the only thing that didn't work correctly was Firefox. After some hours I stopped the ping, it was something like +30000 packages, only 3 lost (probably while some game was saving on the cloud or something like that).

The strangest thing is that sometimes I put a youtube video in firefox, about 30' long, and it plays without issues.

I'm completely lost at this. Of course I tried Chrome and works without any issues.


Thank you for any inputs.

 

[Ralston18]

Uninstall and reinstall Firefox.

May have been corrupted in some manner.

 

[RodroX]

Uninstall and reinstall Firefox.

May have been corrupted in some manner.

Yes, that was my last resort, so I may end up doing just that.

Thank you.

 

[rgd1101]

test without any extension

 

[RodroX]

test without any extension

Crap that was the only thing I didn't wrote in my first post.

I have no extension installed, nothing at all (never had any).

 

[rgd1101]

you have any anti malware/virus install?

 

[RodroX]

you have any anti malware/virus install?

Is in my first post, AVAST Free. Since I started with this problem I also run Malwarebytes a few times, nothing found.

 

[Bob.B]

Hi Guys, so I had to change some parts in my main PC do to a unknown issue that was making it restart at random times.
Lucky me it seems the old Ryzen 5 3600 and RAM are working, Ima use it to upgrade the living room PC

System as follows:
AMD RYZEN 5 5600G (stock cooler)
ASUS TUF GAMING B550M-PLUS WIFI 2 + 2x KINGSTON FURY BEAST 8GB @ 3200 (DDR4)
EVGA RTX 2070 BLACK EDITION
WD BLUE SSD 500GB (about 80% free) + WD GREEN SN350 1GB (about 75% free) + WD BLUE HDD 1 TB (about 70% free)
BEQUIET PURE BASE 500DX + CORSAIR RM750x
Only drivers installed, no crappy software of any types (no RGB apps).

The issue started a month ago more or less, I already did AV (Avast Free) and Malware scan nothing found, deleted cookies and browser history/activity, tried the REFRESH option too. Everyhing is fully up to date.

Every time I try to use Firefox its seems to work ok, but then it refuse to 100% load pages, could be anything, hotmail, youtube, national weather report, news sites, anything, you name it, 9 of 10 times it doesn't finish to load the page.
Sometimes it even shows the "No Internet" sign. Of course internet is actually having no isses I can be aware of.
Another issue is when downloading files with it, even the smallest files (a few KB) takes many, many seconds to finish (like the issues loading pages repeat while downlaoding files too).

Yestarday I turned the PC On, started a ping 8.8.8.8 -t. At the same time I used the Brwoser, Steam, Blizzard App, Logitech G Hhub, played a few truking games, some Diablo IV, did some small working tasks, etc. During all this time the only thing that didn't work correctly was Firefox. After some hours I stopped the ping, it was something like +30000 packages, only 3 lost (probably while some game was saving on the cloud or something like that).

The strangest thing is that sometimes I put a youtube video in firefox, about 30' long, and it plays without issues.

I'm completely lost at this. Of course I tried Chrome and works without any issues.


Thank you for any inputs.

Diagnose Firefox issues using Troubleshoot Mode | Firefox Help

Use Firefox Troubleshoot Mode (known as Safe Mode in previous versions of Firefox) to diagnose and fix problems. Learn more.

support.mozilla.org

 

[RodroX]

Diagnose Firefox issues using Troubleshoot Mode | Firefox Help

Use Firefox Troubleshoot Mode (known as Safe Mode in previous versions of Firefox) to diagnose and fix problems. Learn more.

support.mozilla.org

Thank you Bob, I already tried all those steps and different working modes that Firefox and Mozilla mention.

 

[RodroX]

Yes @Bob.B, I did tried Troubleshoot Mode a few days ago, it was the same.

OK so I uninstalled Firefox, Tried to manually delete everything related to it that could be hidden in the system folders and files, then I run ccleaner to be sure everything was removed. After that I download it again from the oficial website and installed it again.

I only been using it for a few hours and it seems to be doing it again. Nothing else installed, no extension, default theme.

Its seems this time is using more RAM than the last time, I have a few tabs open (personal mail, work mail, slack, youtube, national weather, tomshardware) and is using +2900MB. (Im going to look at this now, Im not sure if this is normal behavior or not).