[SOLVED] First Build - Mouse / Audio / BSOD Issues

May 7, 2020
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First time building a PC so I'm completely lost on what could be causing my issues or what the solution would be.

ISSUES
These issues come randomly and are not present on every boot up. Some days I can game all day without the issues ever appearing. Other days they will be present upon every boot up, no matter after shutting down / restarting. Upon boot up, I can usually tell if I will be having problems. The first thing I notice is that the mouse has a bit of a delay/stutter/lag when moving. I do use a Bluetooth mouse, but still have seen this issues with a wired mouse. The next thing that usually happens is that the audio will be choppy - almost robotic. Sometimes it seems like it's skipping or just cutting out completely. The sound will come out of my monitor this way as well as through my headphones. When these issues occur, if I try to restart or shut down - the computer will get stuck on the "shutting down / restarting" screen for anywhere from 5-10 minutes. It will then go to the blue screen where it says DRIVER_POWER_STATE_FAILURE. It will go from 0% to 100%, and then return to the login screen. Sometimes after it goes through this cycle and boots up again, all the issues will be gone. Other times, the problems will continue no matter how many times I go through this cycle.

I've booted up into safe mode and gone to device manager to look at the drivers. All of my drivers under Audio Inputs and Outputs, Monitors, and Software Components have errors beside them. However, when I try to update them, they are all up to date. I have uninstalled and reinstalled them multiple times and can't get them to show without the error. I've looked up the most common issues with this BSOD error and tried those - but nothing seemed to fix the problem. I updated my graphics card driver to the latest version, turned off power saving, set PCI express and wireless adapter settings to maximum performance. I've run a memory test and it came back clear with no issues. I have no overheating of any kind even when the issues are there.

BUILD
CPU: AMD RYZEN 3800
GPU: GEFORCE RTX 2080 SUPER XC
MOBO: MSI X570 GAMING EDGE WIFI
MEMORY: 16GB CORSAIR VENGEANCE
STORAGE: SABRENT ROCKET Q 2TB
PSU: BE QUIET STRAIGHT POWER 11 650W GOLD
CASE: NZXT H710I

Can anyone suggest any things I could try to fix my problems? Like I said before - this is my first PC build so I am not super familiar with any additional tests/checks that could be done.
 

Colif

Win 10 Master
Moderator
drivers don't load in safe mode so that could explain the errors they show in there.

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD
that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site,
and share the link in your thread so we can help fix the problem

Do you have latest chipset driver from here - https://www.msi.com/Motherboard/support/MPG-X570-GAMING-EDGE-WIFI#down-driver&Win10 64

have you updated BIOS as on new boards it can help.
https://www.msi.com/Motherboard/support/MPG-X570-GAMING-EDGE-WIFI#down-bios
 
May 7, 2020
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Okay. I followed those directions and restarted right after. I got a BSOD immediately. Link below for the dump file.

https://1drv.ms/u/s!AnXPiTq7icEEjnLFzyyZ_t7QFI5M?e=srUsvw

The latest chipset driver is installed. There was a newer version of the BIOS, so I just updated that as well. The previous version was only from January of this year though so I don't think that is the issue. I'm not sure how to read a dump file so is there anything you can tell me from it?

Thanks!
 

gardenman

Admirable
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://dirimentoctopus.htmlpasta.com/

File information:051820-7187-01.dmp (May 18 2020 - 17:54:29)
Bugcheck:DRIVER_POWER_STATE_FAILURE (9F)
Driver warnings:*** WARNING: Unable to verify timestamp for amd_xata.sys
Probably caused by:pci.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 30 Min(s), and 05 Sec(s)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Possible Motherboard page: https://www.msi.com/Motherboard/MPG-X570-GAMING-EDGE-WIFI
There is a BIOS update available for your system. You have version 1.7 installed and the latest is version 1.92. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
May 7, 2020
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Hi, I ran the dump file through the debugger and got the following information: https://dirimentoctopus.htmlpasta.com/

File information:051820-7187-01.dmp (May 18 2020 - 17:54:29)
Bugcheck:DRIVER_POWER_STATE_FAILURE (9F)
Driver warnings:*** WARNING: Unable to verify timestamp for amd_xata.sys
Probably caused by:pci.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 30 Min(s), and 05 Sec(s)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Possible Motherboard page: https://www.msi.com/Motherboard/MPG-X570-GAMING-EDGE-WIFI
There is a BIOS update available for your system. You have version 1.7 installed and the latest is version 1.92. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
I actually updated my mobo to version 1.92 right after that dump file was created. Sorry - but I'm new to this. So what exactly should I do to try and fix the issue? Are you saying the overclocking driver is causing the issue? Thanks for the quick response and all your help.
 

Colif

Win 10 Master
Moderator
Gardenman ran the conversion after I sent him the link, much of what appears under the report is auto created. It always reports the OC drivers if it sees them.

this is 2nd BSOD in 2 days that I seen blame amd_xata.sys
Did you update the PIDE/SATA drivers? https://www.msi.com/Motherboard/support/MPG-X570-GAMING-EDGE-WIFI#down-driver&Win10 64

current RAID drivers
Mar 19 2015amd_sata.sysAMD SATA Controller AHCI Device driver http://support.amd.com/
Mar 19 2015amd_xata.sysAMD Stor Filter driver http://support.amd.com/

ones on website dated 16th April 2020
 
May 7, 2020
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I downloaded the drivers from that link. In device manager under IDE ATA/ATAPI Controllers I have three items. 2 AMD SATA Controllers and then Standard SATA AHCI Controller. Both of the AMD SATA Controllers are dated March 2015. But when I browse my computer for the updated driver and choose the downloadEd file - it just says “the best drivers for your device are already installed”. Is there any other way to update them that I could try?
 
May 7, 2020
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That is the advice coming from AMD so I assume so.

now to find the other person who has same problem...
Thanks for your help! Only one of them would let me roll the driver back. I uninstalled the other completely and then did a restart. After I checked again I now have 3 Standard SATA Controllers. I’ll give it a couple days and see if that fixed the issue. I’ll report back. Thanks so much for all the help! I think I might have commented on some threads with this same issue. I’ll post that link as well
 

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