Question First build. PC was working fine when first built a week ago. Slowly its been unable to boot more and more often.

[Alexredman]

So I've got a amd ryzen 5 2600, 450 AORUS PRO wifi mobo, 5600xt, 650w gold seasonic focus power, 1tb ssd, 8x2 Gb ram.

When it fails to boot up, the red CPU and dram lights on the mobo turn on. I've tried reseating the cpu, re plugging in the CPU power, but it's still not booting up. I have no idea what could be causing this.

 

[rgd1101]

exact model of the ram? test with 1 stick?

 

[Alexredman]

So I built my pc 2-3 weeks ago, and it sometimes works great, but randomly it will crash after being on for 10+ hours and at least once at launch. As the title says, it loses signal to the screen mouse and keyboard, cpu and dram lights flash on the mobo, and fans start going faster. If it crashes once it's hard to get it started again. However once it gets going, I can turn it on and off over and over with no issues.

I took it into Canada computers and they had it for over a week. In that time it never once crashed for them. They did all possible updates, and did multiple tests where it was on for 11 hours straight. Never a single crash. I just got it home and immediately upon turning it on it crashed. I've tried starting it with nothing external plugged in and it still crashes. They were using a different power cord, but I just took their same power cord home and it still crashed with that. Event logs are showing critical kernel power 41, but that might just be me holding the power button to fully shut it off after it crashes.

I've tried reseating the cpu, one ram, ram in different slots.

Specs are

Amd ryzen 5 2600 cpu

Gigabyte B450 AORUS PRO wifi mobo

Amd radeon rx 5600 xt gigabyte gpu

2x8 Gb ram ripjaw

650w gold seasonic psu

I'm so confused. Every time I turn on my PC it crashes at least once. How can it crash for me but literally never for the people at Canada computers?

I still have warranty on my parts. Do you think exchanging the motherboard would be worth it?

 

[Alexredman]

So I built my pc 2-3 weeks ago, and it sometimes works great, but randomly it will "crash" after being on for 10+ hours and at least once at launch.

I put crash in quotes because it's not quite a full shut down. Here's a video of the "crash".

View: https://m.youtube.com/watch?feature=share&v=_nxkzZroQ-g


As the title says, it loses signal to the screen mouse and keyboard, cpu and dram lights flash on the mobo, and fans start going faster. If it crashes once it's hard to get it started again. However once it gets going, I can turn it on and off over and over with no issues many times in a row.

I took it into Canada computers and they had it for over a week. In that time it never once crashed for them. They did all possible updates, and did multiple tests where it was on for 11 hours straight. Never a single crash. I just got it home and immediately upon turning it on it crashed. I've done some testing and it seems to mostly crash with external stuff (mouse TV etc) plugged in. Although sometimes it will even with nothing external plugged. I've tried it with the same power cord canada computers uses and with a power bar.

I've tried reseating the cpu, one ram, ram in different slots. All drivers are up to date.

Specs are

Amd ryzen 5 2600 cpu

Gigabyte B450 AORUS PRO wifi mobo

Amd radeon rx 5600 xt gigabyte gpu

2x8 Gb ram ripjaw

650w gold seasonic psu

I still have warranty on my parts, but I don't even know what parts to exchange. ...

 

[Alexredman]

So I built my pc 2-3 weeks ago, and it sometimes works great, but randomly it will "crash" after being on for 10+ hours and at least once at launch.

I put crash in quotes because it's not quite a full shut down. Here's a video of the "crash".

View:

View: https://m.youtube.com/watch?feature=share&v=_nxkzZroQ-g


As the title says, it loses signal to the screen mouse and keyboard, cpu and dram lights flash on the mobo, and fans start going faster. If it crashes once it's hard to get it started again. However once it gets going, I can turn it on and off over and over with no issues many times in a row.

I took it into Canada computers and they had it for over a week. In that time it never once crashed for them. They did all possible updates, and did multiple tests where it was on for 11 hours straight. Never a single crash. I just got it home and immediately upon turning it on it crashed. I've done some testing and it seems to mostly crash with external stuff (mouse TV etc) plugged in. Although sometimes it will even with nothing external plugged. I've tried it with the same power cord canada computers uses and with a power bar.

I've tried reseating the cpu, one ram, ram in different slots. All drivers are up to date.

Specs are

Amd ryzen 5 2600 cpu

Gigabyte B450 AORUS PRO wifi mobo

Amd radeon rx 5600 xt gigabyte gpu

2x8 Gb ram ripjaw

650w gold seasonic psu

I still have warranty on my parts, but I don't even know what parts to exchange. ...

 

[Alexredman]

So I built my pc 2-3 weeks ago, and it sometimes works great, but randomly it will "crash" after being on for 10+ hours and at least once at launch.

I put crash in quotes because it's not quite a full shut down. Here's a video of the "crash".

View:

View: https://m.youtube.com/watch?feature=share&v=_nxkzZroQ-g


As the title says, it loses signal to the screen mouse and keyboard, cpu and dram lights flash on the mobo, and fans start going faster. If it crashes once it's hard to get it started again. However once it gets going, I can turn it on and off over and over with no issues many times in a row.

I took it into Canada computers and they had it for over a week. In that time it never once crashed for them. They did all possible updates, and did multiple tests where it was on for 11 hours straight. Never a single crash. I just got it home and immediately upon turning it on it crashed. I've done some testing and it seems to mostly crash with external stuff (mouse TV etc) plugged in. Although sometimes it will even with nothing external plugged. I've tried it with the same power cord canada computers uses and with a power bar.

I've tried reseating the cpu, one ram, ram in different slots. All drivers are up to date.

Specs are

Amd ryzen 5 2600 cpu

Gigabyte B450 AORUS PRO wifi mobo

Amd radeon rx 5600 xt gigabyte gpu

2x8 Gb ram ripjaw

650w gold seasonic psu

I still have warranty on my parts, but I don't even know what parts to exchange. ...

 

[rickypicky5]

Have you tried a different electrical socket in your house? Are you plugged directly into a power socket in your house or are you using a power strip that's plugged into a power socket?

 

[Alexredman]

Have you tried a different electrical socket in your house? Are you plugged directly into a power socket in your house or are you using a power strip that's plugged into a power socket?

I tried multiple outlets in different houses. I've also tried 2 different power bars.

 

[rickypicky5]

I tried multiple outlets in different houses. I've also tried 2 different power bars.

Then I'm having a real hard time believing/trusting Canada computers.