Archived from groups: alt.sys.pc-clone.dell (More info?)
Jeez - what have I done
I'm only a 'small business' but I ordered an Inspiron 5160 on-line
from Dell Spain (I needed the onsite-support in Tenerife). What a
nightmare, when the box finally arrived, there was no AC Adaptor. Rang
Dell - 'New one on its way to you, should be there within 2 days.
Liars, been on to them every other day for over a week, always the
same message 'on its way'. Today I checked with DHL, they have
absolutely no package in transit anywhere in there system destined for
me
I have spent a fortune in phone calls, to Ireland, Uk, Madrid - now I
understand what all the fuss is about with ths 'outsourcing' support
and 'Customer Care' (what a joke).
They have my money, I have part of their product, 'plus' a 'Customer
Care' system designed and operated by idiots, for idiots - as I now
class myself as a total idiot for buying on the principle that the
'sum total' of all the usenet complaints seemed a little less for Dell
than most of the others.
So this 'billionaires success story', like Gates, is founded on the
relative ease with which money can be made out of selling marginal
products to consumers with virtually no meaningful legal risks.
Oh well, we Brits can be pretty resilient, but I have to laugh at the
very concept of my plight, trying to get my little Adaptor sent by
the Irish, via the Spanish to me, all co-ordinated from an office in
India, with the various traits of all of our nationalities hanging ot
everywhere - still nobody can even tell me if its being dealt with.
The Spanish can't tell me much because they ordered it to be sent by
the Irish. The Irish can't tell me anything because I ordered it in
Spain, and they both just keep re-directing me to India, who cannot do
anything because the Order Number is invalid (you know, the one that
appears very clearly on the top of every bit of paper from the order
to the packing slip).
They certainly recognize money, and never have a single problem with
the validity of your credit card number.
Come on Dell, you are taking the piss - and you certainly won't get
another order from me. Now I must roll-back the credit card
transaction to see if that produces any meaningful response.
Jeez - what have I done
I'm only a 'small business' but I ordered an Inspiron 5160 on-line
from Dell Spain (I needed the onsite-support in Tenerife). What a
nightmare, when the box finally arrived, there was no AC Adaptor. Rang
Dell - 'New one on its way to you, should be there within 2 days.
Liars, been on to them every other day for over a week, always the
same message 'on its way'. Today I checked with DHL, they have
absolutely no package in transit anywhere in there system destined for
me
I have spent a fortune in phone calls, to Ireland, Uk, Madrid - now I
understand what all the fuss is about with ths 'outsourcing' support
and 'Customer Care' (what a joke).
They have my money, I have part of their product, 'plus' a 'Customer
Care' system designed and operated by idiots, for idiots - as I now
class myself as a total idiot for buying on the principle that the
'sum total' of all the usenet complaints seemed a little less for Dell
than most of the others.
So this 'billionaires success story', like Gates, is founded on the
relative ease with which money can be made out of selling marginal
products to consumers with virtually no meaningful legal risks.
Oh well, we Brits can be pretty resilient, but I have to laugh at the
very concept of my plight, trying to get my little Adaptor sent by
the Irish, via the Spanish to me, all co-ordinated from an office in
India, with the various traits of all of our nationalities hanging ot
everywhere - still nobody can even tell me if its being dealt with.
The Spanish can't tell me much because they ordered it to be sent by
the Irish. The Irish can't tell me anything because I ordered it in
Spain, and they both just keep re-directing me to India, who cannot do
anything because the Order Number is invalid (you know, the one that
appears very clearly on the top of every bit of paper from the order
to the packing slip).
They certainly recognize money, and never have a single problem with
the validity of your credit card number.
Come on Dell, you are taking the piss - and you certainly won't get
another order from me. Now I must roll-back the credit card
transaction to see if that produces any meaningful response.
Facebook
Twitter
Instagram