Fix for T3/4 Timeout?

[Watterson02]

I have been having my router/modem cut out and reboot repeatedly after T3/4 Timeouts.


Modem/Router log:
Sun Jul 05 16:45:10 2015 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 16:45:10 2015 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 16:45:10 2015 Error (4) Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Notice (6) T4 No Station Maint Timeout - Reinitialize MAC...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Notice (6) T4 No Station Maint Timeout - Reinitialize MAC...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Sun Jul 05 16:42:50 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 16:42:12 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 16:33:05 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 16:28:10 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 16:27:36 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Sun Jul 05 16:12:22 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 13:29:47 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sun Jul 05 11:21:16 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 10:25:03 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 10:20:24 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Sun Jul 05 10:20:14 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 10:19:28 2015 Critical (3) REG RSP not received;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sun Jul 05 10:16:20 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sun Jul 05 10:12:06 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 09:35:14 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Sun Jul 05 09:27:13 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Sun Jul 05 09:16:24 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 09:15:48 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 09:06:49 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Sun Jul 05 08:58:49 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Sun Jul 05 00:02:29 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Jul 01 15:24:29 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 01 15:23:51 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Jul 01 14:44:32 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 01 14:43:58 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=94:cc:b9:2b:43:0c;CMTS-MAC=00:01:5c:71:9a:69;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out



Im not an expert at this but I still know this isn't correct. are there any fixes and or tips you all could give to fix it?

Info (If more is needed just specify what i need to look for and ill try to find it) :
Motorola surfboard SBG6580
ISP is charter communications
downstream power levels are ranging from -8.3 Db and -10.4 Db
downstream SNR is about 35-40 Db
upstream (only 1 is showing info out of 4) 50 DbmV

Thanks in advance 😛

 

[Ralston18]

Here is a link explaining DOCSIS Timeouts.

http://volpefirm.com/docsis_timout_descriptions/

Site is a good source for additional information.

Probably need to contact Charter and have them run some tests from their end. Might be difficult if the problem is intermittent.

 

[Watterson02]

We just ordered a new modem and router to see if that was the problem. worst case scenario we got a new router.