Question Fix PC Stuttering

Feb 16, 2020
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I built a new pc and sometimes when i boot into windows everything will start stuttering video and audio and if i try to shut down my pc my screens will go black but the pc will not turn off. I figured out that it might be a chipset driver issue as when i try to update the drivers using the AMD software the stuttering gets worse and the update freezes then fails at 60% and i dont really know what to do now


PC specs:
Prosessor: AMD Ryzen 7 3700x
Motherboard: MSI x570 gaming plus
Memory: 32GB Corsair Vengenance Pro ( I enabled an xmp profile if this matters)
Graphics card: MSI RTX 2080ti gaming x trio
Storage: 250GB NVMe M.2 (boot)
1TB NVMe M.2
1TB HDD
2TB Hybrid
 
Last edited:
Hey there,

It could be a few things at the moment.

What PSU do you have?

It may just need some small steps to fix the issues. Make sure all your system drivers ar eup to date, not only chipset, but everything else too. You can get them here: https://www.msi.com/Motherboard/support/MPG-X570-GAMING-PLUS#down-driver&Win10 64

Then make sure you update your bios to the latest one, and do a CMOS clear afterwards. You can download your bios here: https://www.msi.com/Motherboard/support/MPG-X570-GAMING-PLUS#down-driver&Win10 64

Download and install HWMon or HWInfo, and run it when your system starts up. Take a screen shot of all the details and post it here using something like imgur to upload the picture here. Then we can see what's happening with your hardware on the fly.
 
Feb 16, 2020
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Everything looks as it should in the screenies! I don't see anything out of the ordinary.

Have you tried un-installing ICUE to see if stuttering stops. I have that app to and have never had any issues, but maybe there is some conflict going on, if it's controlling the ram and AOI too.

Did you do a CMOS clear after bios update? That is pretty important.
 
Feb 16, 2020
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Everything looks as it should in the screenies! I don't see anything out of the ordinary.

Have you tried un-installing ICUE to see if stuttering stops. I have that app to and have never had any issues, but maybe there is some conflict going on, if it's controlling the ram and AOI too.

Did you do a CMOS clear after bios update? That is pretty important.
I tried uninstalling ICUE and the stuttering still occurs but i now found that there is an issue with my headset driver as for the CMOS clear i have not done it yet i will do it as soon as i get the chance
Headset: HyperX cloud 2
 
Feb 16, 2020
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i did a second test for a bit longer and here is the stats page if it helps

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CONCLUSION
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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:00:51 (h🇲🇲ss) on all processors.


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SYSTEM INFORMATION
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Computer name: DESKTOP-T46FAAH
OS version: Windows 10 , 10.0, build: 18363 (x64)
Hardware: MS-7C37, Micro-Star International Co., Ltd., MPG X570 GAMING PLUS (MS-7C37)
CPU: AuthenticAMD AMD Ryzen 7 3700X 8-Core Processor
Logical processors: 16
Processor groups: 1
RAM: 32716 MB total


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CPU SPEED
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Reported CPU speed: 360 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.



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MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 101846.50
Average measured interrupt to process latency (µs): 19.217313

Highest measured interrupt to DPC latency (µs): 101843.80
Average measured interrupt to DPC latency (µs): 16.130749


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REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 664.020
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0.041673
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.044198

ISR count (execution time <250 µs): 20719
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 7
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


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REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 101883.370
Driver with highest DPC routine execution time: storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Highest reported total DPC routine time (%): 0.666437
Driver with highest DPC total execution time: storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Total time spent in DPCs (%) 0.708535

DPC count (execution time <250 µs): 95254
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 5
DPC count (execution time 1000-1999 µs): 1
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


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REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: wmiprvse.exe

Total number of hard pagefaults 43
Hard pagefault count of hardest hit process: 25
Number of processes hit: 9


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PER CPU DATA
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CPU 0 Interrupt cycle time (s): 7.001090
CPU 0 ISR highest execution time (µs): 664.020
CPU 0 ISR total execution time (s): 0.359478
CPU 0 ISR count: 17355
CPU 0 DPC highest execution time (µs): 101883.370
CPU 0 DPC total execution time (s): 3.05560
CPU 0 DPC count: 78513
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CPU 1 Interrupt cycle time (s): 0.262935
CPU 1 ISR highest execution time (µs): 102.260
CPU 1 ISR total execution time (s): 0.002034
CPU 1 ISR count: 349
CPU 1 DPC highest execution time (µs): 109.420
CPU 1 DPC total execution time (s): 0.005026
CPU 1 DPC count: 530
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CPU 2 Interrupt cycle time (s): 0.259038
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 18.760
CPU 2 DPC total execution time (s): 0.000405
CPU 2 DPC count: 318
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CPU 3 Interrupt cycle time (s): 0.245413
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 19.960
CPU 3 DPC total execution time (s): 0.000238
CPU 3 DPC count: 116
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CPU 4 Interrupt cycle time (s): 0.444103
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 84.880
CPU 4 DPC total execution time (s): 0.001611
CPU 4 DPC count: 1890
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CPU 5 Interrupt cycle time (s): 0.243541
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 32.050
CPU 5 DPC total execution time (s): 0.000530
CPU 5 DPC count: 152
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CPU 6 Interrupt cycle time (s): 0.222097
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 10.240
CPU 6 DPC total execution time (s): 0.000129
CPU 6 DPC count: 81
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CPU 7 Interrupt cycle time (s): 0.213161
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 10.560
CPU 7 DPC total execution time (s): 0.000052
CPU 7 DPC count: 34
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CPU 8 Interrupt cycle time (s): 0.229043
CPU 8 ISR highest execution time (µs): 0.0
CPU 8 ISR total execution time (s): 0.0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 24.850
CPU 8 DPC total execution time (s): 0.000371
CPU 8 DPC count: 303
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CPU 9 Interrupt cycle time (s): 0.500764
CPU 9 ISR highest execution time (µs): 0.0
CPU 9 ISR total execution time (s): 0.0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 21.550
CPU 9 DPC total execution time (s): 0.000194
CPU 9 DPC count: 218
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CPU 10 Interrupt cycle time (s): 0.230112
CPU 10 ISR highest execution time (µs): 0.0
CPU 10 ISR total execution time (s): 0.0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 28.810
CPU 10 DPC total execution time (s): 0.000522
CPU 10 DPC count: 649
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CPU 11 Interrupt cycle time (s): 0.213944
CPU 11 ISR highest execution time (µs): 0.0
CPU 11 ISR total execution time (s): 0.0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 40.070
CPU 11 DPC total execution time (s): 0.000265
CPU 11 DPC count: 144
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CPU 12 Interrupt cycle time (s): 11.465125
CPU 12 ISR highest execution time (µs): 3.120
CPU 12 ISR total execution time (s): 0.000496
CPU 12 ISR count: 1195
CPU 12 DPC highest execution time (µs): 101802.730
CPU 12 DPC total execution time (s): 1.420488
CPU 12 DPC count: 2716
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CPU 13 Interrupt cycle time (s): 0.930577
CPU 13 ISR highest execution time (µs): 0.940
CPU 13 ISR total execution time (s): 0.000049
CPU 13 ISR count: 100
CPU 13 DPC highest execution time (µs): 101803.030
CPU 13 DPC total execution time (s): 0.203838
CPU 13 DPC count: 1051
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CPU 14 Interrupt cycle time (s): 2.667602
CPU 14 ISR highest execution time (µs): 5.080
CPU 14 ISR total execution time (s): 0.000217
CPU 14 ISR count: 409
CPU 14 DPC highest execution time (µs): 101816.420
CPU 14 DPC total execution time (s): 0.410966
CPU 14 DPC count: 4645
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CPU 15 Interrupt cycle time (s): 1.613454
CPU 15 ISR highest execution time (µs): 6.190
CPU 15 ISR total execution time (s): 0.000702
CPU 15 ISR count: 1318
CPU 15 DPC highest execution time (µs): 101824.640
CPU 15 DPC total execution time (s): 0.718595
CPU 15 DPC count: 3954
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Feb 23, 2020
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Did you solve this issue yet? Im having similar problems. I tried checking task manager to see if any background apps were running and a few were .. but that didnt fix the issue. Any solution??
 

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