Question Fixing problems with the text generated by Whatsapp export chat

[Alonshow]

I often export my Whatsapp conversations using the "export chat" feature, but the results are quite poor. Whatsapp generates a text file that contains the text of the conversation. Whatsapp replaces the emoticons with some funny Chinese-looking characters. On top of that, my conversations are in Spanish, and Whatsapp replaces the special Spanish characters (like ¿, á or ñ) with yet some more funny Chinese-like characters. Here is an example:

This message in the original conversation has a Spanish special character at the beginning (the ó in López) and an emoticon at the end (🙈):
López: En realidad no me he ido a comer ni nada, era solo por descansar un poco de Aeris, que me estaba poniendo dolor de cabeza 🙈

However, the exported text looks like this:
L贸pez: En realidad no me he ido a comer ni nada, era solo por descansar un poco de Aeris, que me estaba poniendo dolor de cabeza 馃檲

I have tried opening the file with both Notepad++ and Microsoft Word, and with both I have tried using all the encodings they have available to see if it fixes the problem, but it doesn't work. For now I am manually replacing the funny symbols with the right ones, but doing that is extremely tedious and time consuming.

Is there a way to fix this?

 

[rgd1101]

issue is with the export chat feature in whatsapp. contact them

 

[Alonshow]

I have contacted them, but they don't answer (well, they do answer but with a useless generic message). I guess that with one billion free users they cannot afford to give technical support.