Folders inside of "My Documents" “My Pictures” will not open

[barryaclarke]

I think I might have picked up a virus. Anyway, after avoiding a crash , when going into my documents and then opening my pictures, there are no folders. But, when check "my pictures" properties, it list that I have 5,032 files using 6.32 gb. I tried to restore to different dates without any luck. I have also look at making sure it is not hidden. Any suggestions? H E L P

 

[guavasauce]

yes, first try starting in safe mode and look for your pictures. also, attempt to run your av in safe mode. next, you can try a windows search for photos, might help.

you said you avoided a crash, what happend there?

further, ive had luck with slaving drives off my main pc to pull info off them, if all else fails.

 

[Brett928S2]

Hi

Its a virus....MALWAREBYTES in safemode...

All the best Brett

 

[ebola28]

malwarebytes works great. also in safemode, run commandpropt (cmd). in cmd, type "attrib -h /s /d" without the quotes. resets all attributes

 

[barryaclarke]

malwarebytes works great. also in safemode, run commandpropt (cmd). in cmd, type "attrib -h /s /d" without the quotes. resets all attributes

Question regarding "CMD" When I type CMD in search, I get a box that pops up CMD. When I click on it it get "c:\users\Barry>with a blinking _ I am not able to type in the command to reset attributes. What do I do now? Thanks for your help.......Barry

 

[barryaclarke]

Figured it out. I was not adding a space after -h, s, & d. Soooo, if anyone else needs this code it is: attrib (space) -h (space) slant s (space) slant d and the enter. Computer took off like a bat out of h--l and about 100 icons popped up on the desk to with missing folders.......thanks for the help

 

[ebola28]

they will disappear again unless you take care of the infection

 

[barryaclarke]

I found the infection with Malwarebytes. Both Ad-Aware and Spybot missed it. One other thing too. With this entry in CMD, a lot of the hidden folders then appeared on the desk top. You are unable to move those folders. So, I recreated a new folder and then the files could be moved to that new folder. Then you send the old folder to the recycle bin......thanks again as this one really had me going in circles......Barry

 

[ebola28]

anytime

 

[barryaclarke]

Best answer selected by barryaclarke.

 

[nikorr]

This topic has been closed by Nikorr.