Question Fortnite keeps crashing - Hardware error - LiveKernelEvent

Dec 30, 2019
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Hi,

I just bought new PC for my son for Xmas and when he tries to play Fortnite, it keeps crashing.

This is PC setup:

Processor - AMD RYZEN 7 3700X
HD - SSD disk WD Blue 3D NAND SSD 1TB M.2
Graphic Card - MSI Radeon RX 590 ARMOR 8G OC
RAM - Corsair 32 GB KIT DDR4 3200 MHz CL16 Vengeance RGB PRO Series
Motherboard - ASRock X570 PHANTOM GAMING 4
Cooling - SilentiumPC Navis RGB240 AiO
Power Source - Seasonic Focus Plus 1000 Gold
Windows 10 Pro vs. 1909, OS build 18363.535

After playing for like 10 minutes, game crashes and returns error message in dialog window:
Application Crash Detected - The application has crashed and will now close. We applogize for inconvenience.

This is error we are getting:
Source
Windows

Summary
Hardware error

Date
‎12/‎30/‎2019 1:13 PM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 142
Parameter 1: ffff938aa8df4010
Parameter 2: fffff80267fc09f0
Parameter 3: 0
Parameter 4: 203c
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033


I tried reinstalling Windows, also reinstalling Fortnite and also reinstalling drivers. We are using the latest drivers for the graphic card - 19.12.2, Windows is updated also.

It's really unbearable.
 
Dec 30, 2019
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10
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I can't find hardware & devices troubleshooter, however Troubleshooter doesn't show any recommendations

Here are the logs..
https://www.dropbox.com/s/h14sjl1357qkqwe/logs_application.evtx?dl=0

Im also attaching reliability history
https://www.dropbox.com/s/1lbkm07hoz4e1z0/reliability.XML?dl=0

I see some warnings at 1:13 pm in EventViewer > System

-Application FortniteClient has been blocked from accessing Graphics hardware.
-The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user DESKTOP-KK5ITNP\Matko SID (S-1-5-21-3805053818-695644882-2386318591-1002) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
-Display driver amdkmdap stopped responding and has successfully recovered.

Reliability report also shows PC crashing at 1:13

So this might be the cause. How do I fix it?
 
ok go to command prompt (admin) type sfc /scannow It takes a while. After it is done, type:
DISM.exe /Online /Cleanup-image /Scanhealth (enter)
DISM.exe /Online /Cleanup-image /Restorehealth (enter)

After that is done reboot your pc and try the game. Let me know if it helped.
 
Dec 30, 2019
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10
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SFC.... Windows resource protection did not find any integrity violation
Scanhealth.... No component store corruption detected
Restorehealth... The operation completed successfuly

Im gonna reboot, but I will come later to this, I need to leave for couple hours
 

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