I was shopping for a new laptop September of 2006. I went to HP.com to look, since I normally look for HP computers first in my searches. I found a large ad stating that if I bought a qualifying laptop I would get a free Vista Upgrade. I used their little search tool to verify that the laptop I wanted was a qualifier. I was informed that it was. There was no mention of a date at the time. 2 weeks later I bought the laptop, based in part on the fact that I would get Vista for free. When I tried to redeem the offer I was informed that I bought the computer 10 days early. I tried to call customer "service" but they just ran me in circles. I "accelerated" the call, which was supposed to mean a manager would call in 48 hours. I had to call them 2 weeks later. I got jerked around and hung up on. I filed a Better Business Bureau complaint and got more runaround and she tried to hang up on me. I beat her to the punch this time. They kept trying to say it was in Microsoft's hands, and they have nothing to do with it. The moment they advertised, it became their responsibility. HP has ruined a 10+ year relationship. To top it all off, my laptop is a piece of junk. I am looking for a class action suit to join regarding this fraudulent behavior.