Question Freezing and black screen ?

[rems1989]

For some time now, my PC has been freezing and I have to turn it off. At the moment I can run it, but a few days ago I had a black screen 95% of the time on start-up.

The problem can occur after several hours of gaming, and I've had it in the office too, i'm not sure it's about power supplies but don't know where to post it.

I've already carried out quite a few tests with the help of chatgpt:
OCCT CPU/GPU/RAM test: no worries
Stress test GPU with Afterburner: RAS
Correct temperatures according to HWiNFO
Graphics drivers fully reinstalled via (uninstall via DDU and reinstall via GeForce Experience)
Windows system events sometimes indicate "unexpected shutdown" or "WUDFRd loading failure".

I suspected a power supply or graphics card problem. For this, I recorded the readings via HWiNFO up to the moment of the freeze yesterday (around 5:23 pm for a first temporary freeze, then at the end for a freeze over time).

Here's the HWiNFO log file (excel): https://gofile.io/d/z4MgPg

My config :
i7 10700KF
RTX 3070
MSI Z490 Gaming Plus
32 GB DDR4
SSD NVMe + HDD
Current power supply: TX750M which I'm going to try and replace with the Seasonic ATX 750W 80+ Gold which I can still cancel if I manage to resolve without the power supply change.

Thanks in advance to those who will take the time to take a look at my readings

 

[Lutfij]

My config :
i7 10700KF
RTX 3070
MSI Z490 Gaming Plus
32 GB DDR4
SSD NVMe + HDD
Current power supply: TX750M which I'm going to try and replace with the Seasonic ATX 750W 80+ Gold which I can still cancel if I manage to resolve without the power supply change.
How old is the TX unit? Just to add, the RTX 3000 series were notorious for having high transient load spikes, to which users were advised to overprovision on their PSU's wattage while also looking at high quality units;

View: https://www.youtube.com/watch?v=wnRyyCsuHFQ


Please include the BIOS version for your motherboard, the cooler you're using for your processor and you should list all your drivers as well.

Moved thread from Components section to Systems section.

 

[ilyas8485]

Sounds like you have done extensive troubleshooting. Since your temps and stress tests appear normal, but you still experience random freezes and black screens outside of gaming, this could still be related to power supply instability under specific loads, upgrading to a quality power supply such as Seasonic may help fix it since random freezes and black screens can often indicate PSU or GPU issues.

Be sure to double check all power and motherboard connections, and if the issue persists even after swapping PSUs, test each RAM stick individually or switch out your GPU for another system if possible.
Good luck and enjoy.

 

[rems1989]

TX unit was bought in 2020. The computer was used 5 days a week like 7hours per days for VR gaming (in a VR arcade place)
yes last bios update few month ago : Amercain Megatrends Inc. A.E0, 08/07/2024

I already opened my computer and push on every plug. I'll try to add my GPU on another system if I find the way (i'm a newbie ^^)

 

[Aeacus]

I'll try to add my GPU on another system if I find the way (i'm a newbie ^^)

Open up and read holy bible of PCs.
You can download it from here: https://www.msi.com/Motherboard/MPG-Z490-GAMING-PLUS/support#manual

It has plethora info about your PC, including component installation/taking apart. E.g GPU installation is on the page X (10).

Current power supply: TX750M which I'm going to try and replace with the Seasonic ATX 750W 80+ Gold which I can still cancel if I manage to resolve without the power supply change.

Which Seasonic model exactly?

And new PSU would be in order regardless, since your TX750m initially launched in 2017, making the PSU platform 8 years old now.
TX750m has 7 year warranty and since you bought yours in 2020, your unit still has 2 years to go. But it's build quality isn't greatest, more like mediocre quality unit. So, better quality PSU would be preferred.

 

[rems1989]

the new PSU was Seasonic ATX 750W 80+ Gold - FOCUS-GX-750-V4 but I canceled it because someone said that it's better to take atx 3.1 and 850W to be sure there is no trouble of power consuption between CPU and GPU. So I will take this one if my tests will not resolve the freezes : CORSAIR RM850x

I will try every test one by one (disable XMP, change GPU placement, 1 stick of ram only)

 

[Aeacus]

Seasonic ATX 750W 80+ Gold - FOCUS-GX-750-V4

V4 is ATX 3.1. So.... 🙄
Specs: https://seasonic.com/focus-gx-atx-3/

RM850x is also good quality PSU. On-par with Seasonic Focus.

 

[digitaldata77]

Something to consider when buying a new PSU your current CPU TDP is 125 Watts and your GPU TDP is 220 Wats. That's 345 Watts. If you overclock the PC you could have power spikes with the CPU and GPU that will exceed the limitations of your current PSU causing freezing and crashes. It may be best to get a PSU with some headroom so the PC does not crash. 850 Watts should be good. As a rule of thumb in my PC builds I have used 1000+ Watt PSU's when they are on sale, with no power issues even when the system is overclocked for gaming. Just food for thought. I wish you success so you can enjoy your PC once again.

 

[Aeacus]

As a rule of thumb in my PC builds I have used 1000+ Watt PSU's when they are on sale, with no power issues even when the system is overclocked for gaming.

Yes, there are no power issues but you'll run into efficiency issues when you go way overboard wattage wise.

PSUs are most efficient when the load on them is 50%-80% of their max rated capacity. So, when you have 1kW unit but the load is only 200W (20%), then you'll have terrible efficiency, where PSU consumes far too much power and wastes a lot of it as excess heat.

I usually suggest PSUs with 100W-200W headroom.

Not to mention that 1+kW units usually cost more than 650W-850W units. Also, they are longer and may not fit the PC case (e.g 140mm 750W unit vs 210mm 1kW unit).

 

[digitaldata77]

Thank you Aeacus for sharing the efficiency information. This is important for rems1989 to consider if they put a different PSU into their PC. You have to calculate the total power needs of the PC and buy a PSU suited for the system that allows for some headroom. I agree a more powerful than necessary PSU does not always work and can create efficiency issues in some situations for mid range gaming PC's. The systems I built with the 1000 Watt PSU's were in high end gaming PC's.