Frequent BSOD after W10 Anniv. update

bdennin

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Aug 17, 2015
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I have an HP desktop which originally came with Vista. I upgraded it to Win8/8.1 without issues and also upgraded to Win10. After the Win10 Anniversary update was installed, I had the BSOD every 2 or 3 days. Most of my computer use is on the internet using Firefox (email, Facebook, google searches). The frequency of the BSOD has increased to the point that the computer is not usable. I have not seen any error codes but did have the message "DPC Watchdog Violation" at first and now "DriverVerifier Detection Violation"
HP Pavillion a6547c Desktop. Not sure where to go to resolve this.
AMD Athlon 64 x2 5000+
4GB DDR2 Memory
nVidia GT 730
 

bdennin

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Aug 17, 2015
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Paul NZ: These were the only .dmp files and I have these three because I went in an renamed them from just MEMORY.DMP. Where are the small .dmp files that you are referring to? These were in C:\WINDOWS.

Someone else suggested that HitmanPro 37.sys was the culprit and I uninstalled HitmanPro37. After a reboot, the system has been running smoothly for more than 4 hours without any issues.

Thanks for your help.
Bob
 
it is a old machine (2008 bios) but the only bug I see is in the new antivirus software.
you can turn off verifier.exe using
verifier.exe /reset

or you can just exclude the driver from verifier testing.
note system was up 11 minutes 15 seconds before problem was detected in antivirus software driver.

bughceck just shows a bug in

SurfRight B.V. HitmanPro 3.7 Driver
http://www.surfright.nl/en/hitmanpro

Image name: hitmanpro37.sys
Timestamp: Wed May 11 02:05:20 2016
you have verifier running and it bugchecked because this driver is waiting on a Object but did not specify a timeout value.
verifer called a bugcheck because of it.

you can make verifier.exe excluede a driver for testing via /driver.exclude DriverList
https://msdn.microsoft.com/en-us/library/windows/hardware/ff556083%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

so something like
verifier.exe /standard /all /driver.exclude hitmanpro37.sys

this should allow you to boot and and check other files for bugs while you wait for a update to your failing driver.

I will take a better look at the memory dump for other problems.
old drivers:
nVidia Storage Driver (nForce chipset driver)
http://www.nvidia.com/Download/index.aspx
\SystemRoot\System32\drivers\nvstor64.sys Mon Jun 22 15:23:37 2009

(old Conexant HSF_HWB2 WDM driver or Conexant SoftK56 Modem Driver)
\SystemRoot\system32\DRIVERS\VSTBS26.SYS Wed Oct 15 17:54:06 2008
SystemRoot\system32\DRIVERS\VSTCNXT6.SYS Wed Oct 15 17:52:22 2008
\SystemRoot\system32\DRIVERS\VSTDPV6.SYS Wed Oct 15 17:57:45 2008

machine info:
Vendor Phoenix Technologies, LTD
BIOS Version 5.14
BIOS Release Date 06/20/2008
Manufacturer HP-Pavilion
Product Name KZ720AA-ABA a6547c
Manufacturer OEM_MB
Product NARRA3
Version 3.02
Manufacturer Hewlett-Packard
Chassis Type Desktop

Processor Manufacturer AMD
Processor ID b20f0600fffb8b17
Processor Version AMD Athlon(tm) 64 X2 Dual Core Processor 5000+
Processor Voltage 8dh - 1.3V
ExterXT6.SYS Wed Oct 15 17:52:22 2008nal Clock 200MHz
Max Speed 3700MHz
Current Speed 2600MHz




 

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