Question Frequent BSOD saying pci.sys system thread exception not handled

[nonstopbluescreen]

Hi,

I have had the same BSOD for a few months now, and it started off once in a while but its now much more frequent, happening every few times I put the pc to sleep and try and wake it. The pc immediately blue screens on wake and will restart. I noticed that sometimes the pc hangs during POST and I have to force restart by holding the power the power button.

I managed to check online and find the minidump, and tried using windbg but honestly have no idea what I am looking at and how to go forward. I have added the minidump after analysing for someone to help me understand and possibly fix this issue.

The issue happens only when I wake my pc from sleep, I have tested every component and there seems to be no issues, I recently changed the gpu to a 4060ti and only then noticed issues. I have updated all drivers and bios to the newest available, and have changed windows power plan to performance.

Here is the link to the minidumps: Minidumps

Any help is appreciated, I have university work and research tabs that all close when I put the pc to sleep and wake it (BSOD on waking from sleep).

PC: 7800X3D - 32GB 6000 CL30 - 4060Ti - Asus Crosshair x670E

 

[COLGeek]

Is your motherboard BIOS fully up to date?

Also, have you updated the motherboard chipset drivers, as provided directly from AMD?

https://www.amd.com/en/support/downloads/drivers.html/chipsets/am5/x670e.html

 

[nonstopbluescreen]

Hi,
I should have mentioned I have updated all drivers from the ASUS motherboard page, chipset from AMD site, DDU and clean install of GPU driver from NVIDIA site and latest BIOS. Blue screen still happening when waking from sleep. I have managed to get the following when analysing one of the minidump files:
SYMBOL_NAME: pci!ExpressSwitchUpdateLinkLatency+11f

MODULE_NAME: pci

IMAGE_NAME: pci.sys

IMAGE_VERSION: 10.0.19041.5789

STACK_COMMAND: .cxr 0xfffffb8bca9c5e40 ; kb

BUCKET_ID_FUNC_OFFSET: 11f

FAILURE_BUCKET_ID: AV_pci!ExpressSwitchUpdateLinkLatency

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {7e259fe8-8750-4604-2aa6-c5ef686562cc}

Not sure what it relates to and I cannot find an answer online for the same error.

 

[COLGeek]

Have you run DISM and SFC to ensure Windows itself is healthy?

https://support.microsoft.com/en-us...-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

 

[nonstopbluescreen]

Hi,
Yes I have run both, everything comes out fine. I restarted after each just to make sure and still get the blue screens.
I have disabled any power saving options for the GPU and pc in general also.

 

[COLGeek]

Your power settings are likely causing this behavior. If you use one stock profiles (balanced or performance), with no tweaks, does the issue go away?

 

[nonstopbluescreen]

Hi,
I changed to the performance profile because on default I was getting the BSOD. Seems like it makes no difference on balanced or performance. Still getting the same BSOD when waking from sleep.

 

[COLGeek]

Are you overclocking anything (CPU, GPU, memory)?

 

[nonstopbluescreen]

Hi,
Have only PBO enabled, everything has run perfectly until I changed the GPU to a 4060ti. No ram or GPU oc. The gpu seems to not cause any issues when put into a different system so I doubt that it's the issue, but I could be wrong. PBO on cpu has not caused any issues and has worked with my old gpu fine for over a year, only now with this new gpu I get these BSOD. I have noticed that the USB peripherals sometimes disconnect, or the network adapter doesnt work until I restart the system and then everything works fine again. I was told its something on the PCI bus thats causing the issue but that was the extent of the information I was given.

 

[COLGeek]

Reset your motherboard BIOS to default. No PBO. No XMP/EXPO profile enabled. Does behavior change?

 

[nonstopbluescreen]

Hi,
Will give it ago without XMP and PBO. I did reflash bios before updating to latest and still had the issue, memtest shows memory is good and pbo has worked perfectly until the gpu change. I will try with default settings and report if it happens.
Thank you for your time

 

[johnbl]

Hi,

I have had the same BSOD for a few months now, and it started off once in a while but its now much more frequent, happening every few times I put the pc to sleep and try and wake it. The pc immediately blue screens on wake and will restart. I noticed that sometimes the pc hangs during POST and I have to force restart by holding the power the power button.

I managed to check online and find the minidump, and tried using windbg but honestly have no idea what I am looking at and how to go forward. I have added the minidump after analysing for someone to help me understand and possibly fix this issue.

The issue happens only when I wake my pc from sleep, I have tested every component and there seems to be no issues, I recently changed the gpu to a 4060ti and only then noticed issues. I have updated all drivers and bios to the newest available, and have changed windows power plan to performance.

Here is the link to the minidumps: Minidumps

Any help is appreciated, I have university work and research tabs that all close when I put the pc to sleep and wake it (BSOD on waking from sleep).

PC: 7800X3D - 32GB 6000 CL30 - 4060Ti - Asus Crosshair x670E

if the motherboard chipset update does not fix the problem, then you might go into device manager
(as a guess as a fix, from the debug stack)

From Device Manager,
right mouse click on “AMD PCI Express Upstream Switch Port”,
select ->“update driver”
select-> “Browse my computer for driver software”
select -> “Choose from a list of drivers available on my computer”
select-> “PCI Express Downstream Switched Port”.
------------
note: new bios released for your machine 5-6-2025

debugger reports various check sum mismatches with some core files including pci.sys

maybe look for a update for this amd file:
Image path: AMDPCIDev.sys
Image name: AMDPCIDev.sys
Timestamp: Wed Oct 26 22:17:38 2022

best to provide the kernel dump and read the device name to be sure.
looks like the motherboard also has a chipset update

=====
all bugcheck dumps are the same, you need to change the memory dump type to kernel then provide the kernel dump (memory.dmp) file
plug and play is getting some access violation while attempting to make some change.

kernel dump will show the vendor and device code for the failing device. then you can look up the vender id and device name from the code.
-------------
most current bugcheck was caused by plug and play attempting to add a device and getting an access violation.

you would need to change the dump type to kernel in order to have the memory.dmp file save the correct info to see what failed to install.
various old drivers installed. ( will look at other dumps in a min to see if there is a pattern)

=========
first three bugcheck are all the same, here is the stack

3: kd> kc
# Call Site
00 pci!ExpressSwitchUpdateLinkLatency
01 pci!ExpressProcessNewUpstreamSwitchPortBridge
02 pci!ExpressProcessNewVirtualBridge
03 pci!PciProcessNewBridgedBus
04 pci!PciAddDevice
05 nt!PpvUtilCallAddDevice
06 nt!PnpCallAddDevice
07 nt!PipCallDriverAddDevice
08 nt!PipProcessDevNodeTree
09 nt!PiProcessReenumeration
0a nt!PnpDeviceActionWorker
0b nt!ExpWorkerThread
0c nt!PspSystemThreadStartup
0d nt!KiStartSystemThread

Machine ID Information [From Smbios 3.6, DMIVersion 0, Size=3715]
BiosMajorRelease = 28
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = 2806
BiosReleaseDate = 02/13/2025
SystemManufacturer = ASUS
SystemProductName = System Product Name
SystemFamily = To be filled by O.E.M.
SystemVersion = System Version
SystemSKU = SKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = ROG CROSSHAIR X670E HERO
BaseBoardVersion = Rev 1.xx
7: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 4200
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 25 Model 97 Stepping 2
ProcessorNameString = REG_SZ AMD Ryzen 7 7800X3D 8-Core Processor
Update Status = REG_DWORD 1
VendorIdentifier = REG_SZ AuthenticAMD