Question Frequent crash while gaming on New PC

Henry724

Commendable
Jul 23, 2019
4
0
1,510
0
I bought a new PC in Nov 2021 but it crashes frequently especially while gaming (it also freezes randomly while idling on desktop).

I suspected overheating was the issue but the temperature was <70c while gaming.

I tested with memtest64 and 1 error was found. Then I started to look for some information about my RAM and I found this. View: https://imgur.com/a/yzQlwn3


It should be a DDR5-5200 ram but the transfer speed here is 4807. The bandwidth is 19200, but is it too small for a DRR5 ram?

It is so strange that the RAM info is different to the spec, should I find the retailer and request for a refund? Thanks a lot!

SPEC:
CPU intel i9 12900k
MB Asus ROG Strix Z690-F Gaming WiFi
GPU ZOTAC GAMING GeForce RTX3070Ti Trinity
RAM D5-5200C38 16GB ADATA XPG Lancer
PSU Cooler Master GX850 GOLD/850W ATX PowerSupply
 

Ralston18

Titan
Moderator
Look in Reliability History and Event Viewer.

Either one or both may be capturing some error codes, warnings, or even informational events that correspond with the crash/freeze times.

You can click any given entry to obtain more information and detail. However, that information and detail may or may not be helpful.
 

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