Question Frequent crashes - "Critical_Process_Died" & "System_Service_Exception" ?

[MikeyBrown87]

Hi everyone, new member here.
Problem: HP OMEN 15 laptop frequently crashes with sometimes BSOD as CRITICAL_PROCESS_DIED & SYSTEM_SERVICE_EXCEPTION

Symptoms (non persistent, occur randomly):

1. While playing Genshin Impact: Random freeze, sometimes with graphical glitches, lost sound, missing ingame assets (elements are displayed with question marks).
2. With web browsing: Chrome reports "Chrome.exe Process Error" with blank error window
3. Just boot up: Instant BSOD, often is CRITICAL_PROCESS_DIED, sometimes SYSTEM_SERVICE_EXCEPTION
4. Addition to above symptoms: Mouse freezing, black screen, application freezing/crashing

What I have tried:

• CrystalDiskInfo (checked on both SSD and HDD): OK
• MemTest86: PASS
• Intel Processor Diagnostic Tool 64bit: PASS
• Furmark: benmarking for hours without any problem
• Uninstall and reinstall Genshin Impact
• Uninstall and reinstall Kaspersky
• Uninstall and reinstall Nvidia Graphic driver, Wi-Fi and Bluetooth driver
• DISM and SFC file checking
• Complete OS reinstall

Here is my system information, events, crash dumps and screenshots:

Onedrive link: https://1drv.ms/u/s!Aj27E21JvHdsaq9GKfE_fQJvPB4?e=EDQE6u​

• *.dmp files: Minidump files
• MEMORY.DMP: Kernel memory dump file
• Adminitrative Events.evtx: Admin events exported from the Windows Event Viewer
• *.jpg: Screenshots (BOSD, MemTest86 results and while playing Genshin Impact)
• System Information.nfo: Saved System Information
• System Information.txt: Same with above but in plain text
• DxDiag.txt: Exported info from Windows DirectX Diagnostic Tool

Any help is much appreciated, thanks in advance.

 

[PassMark]

Check CPU and GPU temperatures while under load.

Also check if the problems happen both on battery power and mains power.

 

[MikeyBrown87]

Check CPU and GPU temperatures while under load.

Also check if the problems happen both on battery power and mains power.

I use MSI Afterburner, HWiNFO64 and RTSS to monitor my CPU and GPU temperatures all the time, nothing out of the ordinary, definitely not the culprit.

I believe the battery might be the issue here since my battery's wear level is above 90%. A few weeks earlier I decided to remove it and have been mainly using directly from AC ever since. Thought that would fixed but no, the crash and hang problem returned not soon after. Then I ordered a battery replacement and the problem seems to be gone.

I will continue using the laptop with the new battery to see if this actually works, stay for new update.

 

[MikeyBrown87]

FIXED: THE BATTERY WAS REPLACED AND EVERYTHING IS GOOD NOW