Frequent Internet Drop Out

brisa117

Distinguished
Mar 16, 2010
239
1
18,710
Hello,

So my Internet drops out for about two or three minutes several times each day. It goes out on all of my devices at once, both wireless and hard wired. I have a couple smart phones, an iPad mini, and a laptop on wireless. And I have a desktop wired directly to the router and my HTPC wired through a powerline adapter. Any suggestions what would cause this or a way that I can narrow down if it's a router or modem/ISP issue?

Setup: Netgear WNDR3700, modem is a Motorola Surfboard .... 6000 something. I can get the model number if it would help.

Thanks
 
on the router make sure has the newest firmware and that your not having lechers over load it. if all devices are dropping out then the part to look at is the router and if it over heating it drop and reset. look at the log for both the router and modem. they tell you if there erors.
 
When you say leachers, do you mean people on my network that aren't supposed to be there? Or something else? I don't have any extra devices on my network. It's secured quite well. I'll look at the log and get back with you.