Fresh install giving blue sad face screen and won't recognize any discs

[Pipediesel]

Windows 10 fresh install giving me blue sad face screen, freezing when it tries to reboot, and detects my DVD drive but doesn't recognize when a disc is in it.

Upgraded my CPU, motherboard, and added a video card yesterday. Booted from Windows 10 off USB flash drive. It installed and everything was fine. Tried to install motherboard and GPU drivers from CD's and DVD player wouldn't recognize that a disc was in it.

It shows up under This PC but won't recognize discs. Rebooted and started getting blue sad face screen and saying it would reboot for me. It would and then do the same thing. Then it rebooted and would go back to blue sad face but would just be stuck and wouldn't reboot and only way out was to turn it off with the power button. Any help would be appreciated as this is BEYOND frustrating. Thanks.

 

[Colif]

is DVD drive internal or external? If its external, unplug it.

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB << use it instead of the DVD as PC should recognise USB.

what are specs of the PC?

Companies really shouldn't include drives on DVD anymore, should just link to the web site for motherboard. Go to web site for motherboard and download drivers from there. Get GPU drivers direct from Nvidia or AMD thought Win 10 will grab those for you.

what code does it show on BSOD? (the sad face)

 

[Pipediesel]

The dvd is internal. I loaded the Windows 10 from a USB flash drive. PC just installed AMD quad core 3.7GHz think x860, Gigabyte Raedon 550 OC GPU, and ASRock motherboard. I was trying to load Mobo and GPU drivers from disk via DVD drive when this happened. Not at home right now for exact specs and don't know exact error message. Will update when I get back home.

 

[Colif]

It might be easiest to just start again, reinstall win 10 and once its on, visit Asrock web site for motherboard and you might find a link to the Asrock App Store. Its a program that will grab the drivers for your motherboard and install them for you, making sure you get the latest

could be the sata drivers you installed are wrong, or the motherboard ones (Its been 10 years since I used AMD so not sure if they all just integrated into one driver now)

 

[Pipediesel]

Thanks for the replies Colif. Would you suggest maybe grabbing the motherboard and GPU drivers online and putting them on a flash drive so once I reinstall Windows I can load the drivers from the flash?

By the way, my new hardware is:
PROCESSOR- AMD Athlon X4 860K with AMD Quiet Cooler Quad Core
MOBO- ASRock FM2A88M PRO 3+
GPU- Gigabyte Radeon RX550GV 2GB 128 Bit GDDR5

 

[Colif]

Windows 10 is pretty good at figuring out what your hardware is and installing drivers that work with it. It just doesn't grab the latest drivers in most cases, that is why I suggest grab them once its installed from Asrock using App store or individual driver downloads (you never said what model it is so I could check) & either Nvidia/AMD

Win 10 and its huge driver collection basically removed need for most driver discs now.

 

[Colif]

since you added extra info.

Once win 10 installed, go here: http://www.asrock.com/mb/AMD/FM2A88M%20Pro3+/?cat=Download&os=Win1064
click App Store link and use it to update all drivers

interesting, support page for GPU is blank but you can get drivers from http://support.amd.com/en-us/download by manually searching for driver or letting it automatically detect it

 

[Pipediesel]

Ok Colif, so you're saying reboot from USB with Windows 10 on it and reinstall, then when it's finished, go to the two websites you mentioned to get the mobo and GPU drivers and install them and hopefully all will be well?

Also, not sure if it makes a difference or not but I previously upgraded my PC from Windows 7 to the free 10 upgrade last year I think and it was 32 bit. I was upgrading now from the flash drive to Windows 10 pro 64 bit. I also have hard drive plugged into SATA 3 and DVD on SATA 4 on motherboard. Cracked part of the plug on SATA 1 when unplugging hard drive cable without realizing it had a release clip on it. Also had ultra fast boot on in BIOS and it wouldn't work correctly so I took it off and have X-boost or something like that currently on.

 

[Colif]

First sentence: Yes

windows 10 licence is for 32bit and 64bit so that shouldn't have any effect. The sata cables shouldn't have any effect, might just mean C drive isn't disk 0 but UEFI (the bios) can deal with that.

If it doesn't boot off the USB you may need to turn that x-boot or whatever it is off. Might also need to turn off secure boot as well.

 

[Pipediesel]

Ok I will give it a shot tonight when I get back home. Thanks again for all the help Colif and I'll post again after I'm done with an update on whether or not I got it fixed.

 

[Pipediesel]

Ok so tried to do fresh windows install booting from flash drive. Formated the drive I want to put Windows on as I was setting Windows up. It formated it, and then said "Windows can't be installed on drive 0 partition 1(465GB)." I click on show details and it says "Windows cannot be installed to this disk. The selected disk has an MBR partition table. On EFI systems, Windows can only be installed to GPT disks." I don't know how I can convert it to GPT. The hard drive is blank so don't know how I could get to command prompt to convert it. Please Help Colif! Thanks.

 

[Colif]

I didn't think of that, Its really simple. delete all the partitions on drive and click next

error needs to be written better. It is telling your hdd is set up as as MBR and that Win 10 can tell your motherboard has a UEFI BIOS and wants to use GPT as the Format. TO do that, delete all the partitions on the drive and click next. If you still get an error, close the installer and restart PC and try again - as in some boards it needs a restart to work.

follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished

 

[Pipediesel]

UPDATE: Got everything working perfectly. Deleted partitions, reinstalled Windows, grabbed all drivers from ASRock and Gigabyte. It works great. Only small problem is even after installing drivers for wireless mouse, it freezes and studders. Any suggestions Colif?

 

[Colif]

get a wired mouse? what mouse is it?

 

[Pipediesel]

It's a Logitech M310. Installed drivers but still not functioning properly. I could get a wired mouse but really like the one I have.

 

[Colif]

see if this helps: https://community.logitech.com/s/feed/0D53100005dwhJYCAY

try a clean boot and see if its the same, just show us if its windows or a start up program messing with it.

 

[Pipediesel]

I tried it and it didn't help. Might be time to upgrade my mouse too.

 

[Colif]

i found a few posts about same problem with same mouse. I would get wired but only as I have had problems before with wireless mice and you never run out of charge with wired. I have used same mouse for 5 years now, will be sad when it dies. Steelseries Sensei, has drivers built in.

 

[Pipediesel]

Yeah can't go wrong with a wired mouse. I've never had any problem with the M310 until I just upgraded. I need a wireless mouse because I have a recliner I use at my PC, and a corded mouse would give my cat one more thing to try and chew on lol. Might try the M325 or M510. They both got good reviews.

 

[Pipediesel]

Got everything working perfectly finally. Got the Logitech M510 mouse and works great. Only very minor thing is that damn Activate Windows in the bottom right corner. Tried a few things people recommended to get rid of it, but nothing has worked yet. Guess I may have to deal with it till I pay to upgrade. Thanks again for all your help Colif!

 

[Colif]

did you have a licensed copy on last PC? If you have the old licence key from previous PC, and use the same email address as your user on last PC, you can try going to settings/update & security/activation and in the bottom of this screen, there should be a contact number for Microsoft and if you ring them and explain your actions, they may activate PC for you

 

[Pipediesel]

I think I had a licensed version of Windows 7. I tried to activate it but no dice. Might have to call them and see if I can activate it.

 

[Colif]

if you had gotten here before swapping CPU & motherboard I would have shown you this link - reactivating win 10 on new hardware

As it stands, MS are only ones who can help. if you upgraded that win 7 key to win 10, then MS should have a record of it and should reactivate PC for you now.